featured

Guide: Understanding How Technology Shapes NEMT Industry

The NEMT industry has become a powerhouse when it comes to growth and stability. Understanding the technology that shapes the NEMT sector can give you a firmer grasp of how a great NEMT software solution can help to improve your company. Let’s go over the benefits that come from embracing this technology in the NEMT industry, along with what you can expect to get out of utilizing it for your business.

Need of Technology for NEMT Industry

You don’t even have to be familiar with the NEMT industry to see how technology has changed transportation for the better. Remember the old days of paper maps or printing up directions for a family road trip? There would always be a problem with the paper version. Sometimes it would be because the directions were confusing, and sometimes, it would be because something changed, such as construction, accidents, or road closures. Modern technology helps to take the surprise out of any trip. You can be notified in advance that there’s a problem with your route and rerouted quickly without letting the issue destroy your timeliness. The technology available today for NEMT services takes all of the guesswork out of time-sensitive transportation that makes it better for your clients. It also makes it better for your company. NEMT solutions offer various vital features that save your company time and money while keeping your schedule as complete as possible to improve profitability while cutting out waste.  

Key Features of NEMT Solutions 

While not all NEMT solution software is created equally, you should be looking at a minimum of these four features to help your NEMT business keep up with your competitors and continue to grow. These features include ride digitization, GPS-enabled tracking, HIPPA compliance, and comprehensive trip management.

Ride Digitization 

Ride digitization works hand in hand with GPS-enable tracking. Eventually, all NEMT rides will become digitalized where nothing is left on paper but servers and in the cloud. Ride digitization works wonders for patients in improving the quality of service they receive on every aspect of their trip, starting with scheduling and ending with billing. It also has the benefit of creating transparency for all aspects of your NEMT business. This transparency means that it’ll help you to eliminate the possibility of fraud, waste, and abuse that can occur when close monitoring isn’t involved. It can also act as a quality control monitor as it will keep track of crucial ride quality metrics for all of your drivers. You’ll have all of the information regarding each driver personally at your fingertips, such as rider feedback, driving performance, and more. When it comes to rewarding great drivers and eliminating problem ones, you don’t have to look any further for the fairest way possible to handle it. As firing problem drivers can sometimes be tricky, this NEMT software solution can help you provide hard data on why the firing was based on their performance and not discrimination. 

GPS-Enabled Tracking

The advent of GPS has changed the world and travel for everyone, but for the NEMT industry, it has been an even more significant game-changer. Employing a NEMT solution that features real-time GPS can create a more efficient system when it comes to routing drivers for pickups. Drivers can rely on the GPS to help them find where they need to be, especially if they are picking up from neighborhoods that they aren’t familiar with, and let your dispatch keep an eye on their route to ensure that they can arrive on time for your clients. This feature can also be great for your clientele. As technology comes down in price and becomes even more user-friendly, more seniors are using it. Allowing patients to see their ride coming for them in real-time can help to put them at ease for making it on time to their healthcare provider. Often, the procedures and appointments they are setting NEMT rides up for are stressful enough on them, so helping to reduce their stress about getting to where they need to be can be beneficial. In addition, it can be a great way to separate yourself out from the crowd. 

HIPPA Compliant 

As you know, being a NEMT business compared to regular private transportation means that you need to stay compliant when it comes to HIPPA regulations. The medical information that you collect on your patients to transport them safely and securely to their healthcare appointments has to be stored securely when accessed and stored digitally. A NEMT solution offers an easy way to keep track of this data in one secure platform. This software allows you to create, edit, and utilize the information safely without compromising the sensitive information. 

Comprehensive Trip Management

Putting NEMT software into place for your business means that you’ll have comprehensive trip management that goes beyond just real-time GPS tracking. You’ll be able to manage your entire NEMT business using software that was engineered specifically for the NEMT industry all in one place. The software will offer trip management capabilities, including routing and scheduling while monitoring and tracking your fleet with real-time data. Not only does this data help you in the moment, such as rerouting trips for canceled appointments without wasting your driver’s time, but it can also be used for the big picture to identify areas where you could be doing better. The beautiful thing about NEMT software is that it’s scalable for your business, meaning that it can be just as beneficial for a small start-up NEMT business as it is for a more significant business. 

Key Takeaways

When it comes to the NEMT industry, technology has changed the game for the better. In many industries, there is the fear of technology in that it will replace staff and make a company seem inhuman to the public, but that’s not the case with the NEMT industry. You don’t have to worry about losing the human touch as your staff relies on this technology solution as it only helps them do their jobs better and more efficiently. Patients will still get the same excellent customer service your company is known for while seeing an improvement thanks to the software. Do you have questions about how our NEMT software will work for your company? Are you interested in getting started? Contact our staff today to learn more. We can walk you through our user-friendly interface and help you get the most out of your NEMT business.