Why Tobi Cloud is a One-Stop Solution for NEMT Companies? 

The Non-Emergency Medical Transportation (NEMT) market in the US is worth upwards of $15 billion. And this is projected to grow at a blazing rate of almost 8% yearly until 2028. Clearly, this is a growing market. 

If you’re thinking of starting an NEMT business, one of the first tools you’ll need is NEMT software. NEMT software delivers many business advantages that will help you outperform your competitors. 

However, determining if an NEMT solution meets the needs of your business can be difficult. That’s why we designed Tobi Cloud to be a one-stop NEMT software solution.  

What is Tobi Cloud? 

As the name implies, Tobi Cloud is a cloud-based NEMT solution. It brings together transport operations and business intelligence in one platform.  

NEMT providers used to need separate tools for dispatch, scheduling, billing, and reporting. Tobi Cloud gives you the power to do everything from a single software solution.  

one stop solution for nemt companies

Not only that, but all of those formerly disparate tools work together seamlessly. Tobi Cloud removes the hassle of maintaining multiple software platforms and integrating incompatible systems.    

How Tobi Cloud Works 

Traditional NEMT providers receive requests from patients or care providers (like hospitals or clinics). Providers log in these requests into their system to begin processing them.   

Providers then collect any necessary pre-authorizations, and then the trip is assigned to either a contractor or a vehicle in their fleet or network. The vehicle driver then must interact with the passenger directly. The driver then picks them up and drops them off according to a pre-arranged and fixed route. With traditional NEMT companies, these are all manual operations. 

traditional nemt companies

Tobi Cloud does all this and more through a single platform. We also have a driver’s app that simplifies live tracking, monitoring, and trip-end documentation.  

Tobi Cloud Addresses Common NEMT Business Challenges  

Tobi Cloud’s end-to-end feature set helps you address the common issues that come with running an NEMT business. 

  1. Customer experience – Late arrivals, no-shows, missed appointments, etc., can negatively impact your scheduling. Tobi Cloud enables you to mitigate that impact with highly responsive customer service and timely driver-passenger communication. With Tobi Cloud, you deliver the best possible customer experience every time.   
  1. Flexibility – With a fixed or rigid structure of operation, traditional NEMT providers cannot be responsive to time-sensitive requests or last-minute changes. Tobi Cloud gives you the flexibility to meet your customers’ needs without disrupting your scheduled rides. 
  1. Oversight – Our built-in data collection process is a crucial business advantage of Tobi Cloud. Providers can now access external data sources to analyze their performance and ensure transparency and compliance with state and federal laws. 
  1. Fraud prevention – Without sufficient data and transparency, abuse of the system could leave your business vulnerable to insurance fraud investigations. Tobi Cloud provides fraud prevention measures like automated trip attestation to keep your business safe. 
  1. Efficiency – Tobi Cloud enhances your operational efficiency with AI and machine learning. Our proprietary algorithm learns your company’s trip patterns, and our AI engine optimizes your dispatching. 

Top Features of Tobi Cloud 

We designed the Tobi Cloud Software platform to help fully automate and streamline the daily activities of NEMT operators. It includes all of the most popular NEMT software features. Here are the top features of Tobi Cloud. 

Multi-fleet Capability 

Often, NEMT companies need to engage multiple fleets to scale up demand. Or, if your transport company acts as a broker, you want to keep disparate fleets siloed because each of them will work independently.   
Using our unified platform, Tobi Cloud enables your business to manage several fleets or even different companies. 

Customized Price Modeling 

Not all rides cost the same. It makes sense to raise prices during rush hours or periods of high demand to reflect these variances. Sophisticated price models are essential for this. 
Tobi Cloud enables your business to set up specific pricing rules to make your job easier. Once the pricing rules are set, the system automates ride-pricing accurately. 

Real-time GPS Tracking 

Tobi Cloud gives you access to real-time GPS-based monitoring and tracking of vehicles. GPS ensures that customers receive real-time updates on drivers’ locations and simultaneously enables transparency and accountability of all drivers in your network. 

Automatic Trip Attestation 

Post-trip documentation can be a real problem for many organizations. Everybody likes to get paid quickly, without any hiccups. With Tobi Cloud, you can get your trips attested automatically once a ride ends so that your documentation is done and payments are received faster. 

In-built Accounting Software 

Bookkeeping is an essential part of any business. With Tobi Cloud, you get a one-stop NEMT software platform that can track accounts receivables, generate and track invoices, track insurance claims, and generate statements.  

Billing and Insurance Claims 

Tobi integrates invoicing and billing into the platform, so you don’t need to purchase separate NEMT billing software. Integration is also available with the most popular billing software platforms if you feel more comfortable sticking with the software you use. 

Customer-facing Portal 

Tobi Cloud has a sleek portal for customers – patients, clinics, hospitals, etc. – where they can seamlessly book rides, track vehicles, and pay. Plus, you can open up this portal for use by anyone you choose. 

Easy Integration 

These features cover almost every routine function that NEMT operators carry out daily. However, Tobi Cloud also includes an open ecosystem that can adapt to any platform. So, whenever you need to work with any software used by your partners, brokers, or contractors, Tobi Cloud has you covered. 

How Does Tobi Cloud Help NEMT Companies 

You have seen the many features of the Tobi platform, so how does Tobi Cloud help NEMT companies earn more?  

Tobi Cloud NEMT Software uses the latest technology innovations that deliver an edge to NEMT businesses over their competition.  

With Tobi Cloud, you can: 

  • Quickly scale your business  
  • Minimize the need for manual dispatchers  
  • Enable a wider reach for rapidly growing your business  
  • Offer on-demand services to customers 
  • Improve driver satisfaction and retention  
  • Enhance the customer experience  
  • Reduce instances of fraud  
  • Increase business efficiency   
  • Minimize human error 
  • Meet all compliance and regulatory requirements 

How does Tobi Cloud compare? 

Now that we have shown you how Tobi can help your business become more efficient using technology, let us compare the features we offer with other NEMT software providers in the market. 

 TobiCloud TripMaster RydeWizz RouteGenie TripSpark 
Variable pricing (small, midsized, and enterprise-level) ✔️ ❌ ❌ ❌ ❌ 
Dispatching (real-time and pre-scheduled) ✔️ ✔️ ✔️ ✔️ ✔️ 
Real-time status updates of trips ✔️ ✔️ ✔️ ✔️ ✔️ 
Mobile app for drivers with real-time updates ✔️ ✔️ ✔️ ✔️ ✔️ 
Advanced reporting ✔️ ✔️ ❌ ✔️ ✔️ 
Import trips via CSV or API ✔️ ❌ ❌ ✔️ ✔️ 
Automatic invoicing (daily, weekly, monthly) ✔️ ❌ ✔️ ❌ ❌ 
Billing via Medicaid service code or private pay ✔️ ❌ ❌ ❌ ✔️ 
Record payments against the payer ✔️ ❌ ❌ ✔️ ❌ 
Sophisticated pricing models and rules ✔️ ❌ ❌ ❌ ❌ 
Bookkeeping (account, patient, or trip-level reconciliation) ✔️ ❌ ❌ ❌ ❌ 
Automated claims submission ✔️ ❌ ❌ ❌ ❌ 
Automated attestations ✔️ ❌ ❌ ❌ ❌ 
24×7 email and phone support* ✔️ ❌ ❌ ❌ ❌ 
Customer onboarding support* ✔️ ❌ ❌ ❌ ❌ 
*Available with some subscription models only. Please get in touch with us to know more. 

As the features of Tobi Cloud show, it really is a one-stop solution for NEMT companies. From planning, dispatching, scheduling, and billing trips to attestation and filing insurance claims, Tobi Cloud is an end-to-end NEMT operations software for NEMT companies.  

Software solution that NEMT companies need

So, if you’re wondering whether to modernize your legacy NEM transport or paratransit operations, or if you want to upgrade your present software solution, reach out to us. We will be thrilled to demonstrate how Tobi Cloud can revolutionize your business. 

Seven Keys to becoming an In-Demand NEMT Provider

Non-emergency medical transportation providers are liaisons between patients and healthcare providers. NEMT plays a critical role because they bridge those who need care and those who help patients get care. NEMT is the foundation and glue for the whole healthcare continuum.

So, how does someone become a NEMT Provider? There are seven key steps: Building relationships, examining core responsibilities, complying with local regulations, finding a high-functioning NEMT solution, data tracking, developing unique selling points, and marketing. Now let’s explore these in more detail in this article.

Building Relationships

When you’re first starting out, like most things in life, building relationships is the key. Without great relationships, you won’t be able to run a successful business. 

It’s important for you to contact local, state, and federal agencies and discuss the possibility of getting requests for NEMT orders directly from them. You can also reach out to local hospitals and private practice doctors. Starting a bit smaller can be quite advantageous. By contacting these agencies and doctors, you will be able to set a great foundation to help patients and get your business off the ground.

Next, talk with local NEMT providers about transporting patients. You’ll want to discuss the NEMT cloud dispatching software they are using to facilitate cooperation and management of the orders and the logistics of transporting patients. The idea here is to cover your bases and lay the groundwork for your operation.

Examine Core Responsibilities

As a provider, it is key that you examine core responsibilities. Communication with patients and drivers is at the core of what a provider does. With advanced NEMT software, providers can give patients accurate estimates on wait times, re-route drivers to more advantageous routes, and a host of other vital details.

Plan for Your Expenses and Your Future

Make a five-year plan with goals. Try to visualize your future and what you want it to look like. What will your partners expect in the next five years? Create targets as well as quarterly goals, so you can measure your success as you progress.

Another key here is to understand what costs you will incur and where they will come from. Budgeting is an integral part of every business endeavor. You should know your expenses upfront and allocate for them.

Comply with Regulations

The key to compliance is research and comprehension. Make sure you understand local laws. Read up on regulations so that you know what you need to keep yourself in good standing. Ensure that all your providers are licensed and above reproach.

As a service provider, you are the conduit between drivers, patients, hospitals, and all the other parties involved. That means you need to understand the potential legal ramifications of any action you take. For example, it’s your responsibility to verify patients’ eligibility and coverage.

At the end of the day, the more you know about local regulations, the better you will be at your job. 

Track and Utilize Data

Data and reports are your best friends. They will show you what is working and what needs improvement. Use data to glean insights about your business. This will help you improve and stay innovative.

As a NEMT broker, you are responsible for, among other things, tracking interactions and reporting data to the insurers with whom you have contracts. These contracted relationships are another layer of communication in your jurisdiction. Trip details, vendor data, plan rules, billing information, services provided, call center data, and post-service claims information are all examples of the data needed to create reports.

Furthermore, you need to run regular analyses and reviews, implement fraud protection, and track credentialing. You are the focal point of a fast-moving industry. You need to be nimble and cover all your bases.

Great tools will help you highly in this regard. You need to pick tools that conglomerate key data and help you see the big picture.

Choose Effective NEMT Software

Part of being an effective provider is working with an effective NEMT solution. The more precise and reliable your solution is, the better the outcomes for providers, patients, and drivers. 

TobiCloud is an exceptional option because it pairs innovative technology with a human touch. It’s intuitive, easy to set up, includes real-time GPS tracking, and more. 

NEMT software should be a part of your business because it enables you to grow while simultaneously offering high-quality service. If you’re looking at long-term investments, the expense of implementing an automated scheduling system with integrated client management will be negligible. No company thrives without tools to help it scale and be more efficient. 

 The software offers advantages beyond added convenience. It can provide assurance and build your credibility. Your billing processes will be correct. Your reimbursements will come faster. You will build trust with your partners, and they will outsource more trips to you. Your complaints will decrease. Your incidence of no-shows and late cancellations will drop. 

Build and Market Your Brand

It’s vital to get your name into the minds of those that need your services. In the NEMT industry, word-of-mouth advertising is the ultimate form of marketing. 

You can start by researching your local senior centers, retirement and assisted living facilities, and health care providers. When they discover a NEMT broker that is dependable and efficient, they will want to work with you. 

Another great way to spread awareness and build relationships is by showing up at or joining community groups, senior activity centers, and health care provider groups. Ask questions about these resources and learn how to improve. If you want to be successful, you need to build trust and loyalty among the people your services impact.

Final Thoughts

At the end of the day, you want NEMT software that will give you an edge over the competition. You should invest in software that will help you streamline your dispatch efforts. You need software that can help you to improve your service by analyzing the data and allowing for the most reliable service possible. The best software will let you manage your fleet, dispatch, and clients while providing you with the best reporting and analytics possible. Investing in the best NEMT software will improve your profits in the long run, even if you’re spending more initially.

Tobi Cloud does all of this and more. Check us out today and see if we could be a long-term solution for your needs.