How NEMT Software Benefits Your Drivers

Non-emergency medical transportation (NEMT) drivers are in high demand because of an aging population and the constant need for non-emergency medical transportation. This demand means that retaining drivers is a crucial part of your business. Technology plays a central role in retaining drivers and enhancing business operations. NEMT software bridges the communication gap that can exist between dispatcher and driver, and driver and passenger, removing many of the frustrations drivers face.

The key benefits drivers gain from NEMT software are reporting and optimization, automated billing, NEMT driver applications, enhanced GPS technology, and streamlined communication with passengers.

Reporting and Optimization

NEMT software allows you to run reports that provide invaluable insight for optimizing your business. The more you know about routes and rides, the more informed your decisions will be. This data-informed approach benefits your drivers, too, because improved strategies help them get better rides and increase efficiency.

For example, if your reports signal that one of your drivers drove twice the distance of any other driver, you’ll want to dig into that statistic. Why is that? You might discover that the driver’s rides weren’t optimized for their location, giving you a chance to make adjustments that benefit you both.

The best businesses constantly refine and evolve their processes. Drivers want to work for organizations that innovate to make their work simpler and more efficient. When you use metrics and key insights, you help everyone that works for you reap the benefits.

How Does NEMT Software Operate?

Automated Billing

In the not-so-distant past, collecting payment for rides could be a time-consuming and headache-inducing process. Drivers and riders handled transactions manually, with paper records and cash exchanges that often resulted in errors. These manual transactions created an unnecessary burden on transportation businesses, not to mention the additional liabilities for drivers with large sums of cash in their vehicles.

NEMT software gets rid of this cumbersome, disorganized process. Digital automated billing takes the pressure off drivers to figure out fares and creates a trail of payment histories. Drivers don’t have to demand payment at the end of every ride.

Automated billing also makes it easy for drivers to get paid quickly. The money for rides goes straight to them and doesn’t require cash to exchange hands. Digital payments mean quicker paydays with less hassle.

NEMT Driver Apps

Driver apps are the main benefit of NEMT software for drivers. A driver app can be accessed through mobile and connected to modern car’s Bluetooth systems, if desired. The app is a feature of NEMT software feature that makes it easy for drivers to view their daily trips, schedule new rides, and make any necessary adjustments throughout the day. The app is also a direct communication tool between dispatcher and driver, and driver and passenger. 

NEMT drivers work in a fast-paced environment, so the importance of driver apps cannot be overstated. Driver apps verify the location in real-time and help drivers make informed decisions about routes to get passengers to their destinations on time. They help drivers deal with issues because the fleet and dispatchers are only a message away.

Driver apps collect timestamps, odometer readings, and GPS location data for every trip, which leads to better routes and more efficient decisions in the future. They also notify passengers when their ride is arriving and provide a place for passengers to get real-time updates. This helps ensure drivers stay on schedule and assist the most people they can each day with rides.

Enhanced GPS Technology

Nothing is more frustrating for a driver than a slow route or wrong turns. With NEMT software, drivers avoid these pitfalls. Drivers simply plug a passenger’s address into the GPS feature and follow the in-app navigation turn by turn. GPS is designed to find the quickest, most efficient routes for every trip to avoid traffic jams, accidents, poor road conditions, and more.

GPS tracking also allows you to monitor your fleet of drivers. This benefits drivers as well because GPS tracking helps dispatchers be proactive when they discover a route is not on a schedule. Once dispatchers know the root cause of the issue, they communicate internally with your team and externally to your customers to develop a solution. This can help prevent further delays for passengers who may be scheduled for routes later in the day.

The real-time information flowing between dispatchers and drivers makes everyone’s lives easier and more efficient. When drivers and dispatchers work together to glean insights from updates on traffic and scheduling, it leads to better decisions. By making route adjustments and communicating with your riders, your team enhances customer satisfaction and keeps your vehicles and drivers prompt and reliable.

Streamlined Communication with Passengers

Every driver needs a feature that makes communicating with passengers easy. Speed of communication is crucial in the NEMT business. Drivers and patients feel better when communication is readily available and simple.

NEMT software allows for phone calls, alerts, and instant messaging to happen in real-time, while maintaining privacy. Because all communication happens through the mobile app, though, neither your drivers nor your riders have their private phone numbers exposed.

The availability of this feature acts as a reliable safeguard in case drivers need to communicate with passengers before or after the ride. In this way, NEMT software increases the effectiveness and efficiency of communication between drivers and riders, improving the experience for both sides.

The Bottom Line

NEMT software benefits drivers because it streamlines parts of the job that used to be cumbersome and possesses features that make the job easier than ever. Drivers can focus on getting passengers from their pickup spot to their drop-off location efficiently. They don’t need to worry about collecting cash payments or figuring out how to avoid an unexpected delay on their route.

NEMT software can play a major role in increasing your drivers’ satisfaction and motivation, as well as improving the experience of your riders—ultimately helping you improve your retention rates for both.

Software solutions like Tobi Cloud make it easier to enhance your NEMT business and provide superior service to clients. Contact us today to learn more about how Tobi Cloud can help take your business to the next level.

What is Non-Emergency Medical Transport, and How Can It Benefit Patients?

As we get older, it isn’t easy to get around. Remember when it was easy to hop in the car and drive to see your doctor? For many of us, the ease of this type of travel fades away over time. Getting out of the house now may require a different approach. Modern transportation is making it easier once again. Non-emergency medical transport(NEMT) services are critical and provide significant benefits to patients daily.

Defining a Non-Emergency Medical Transport Service

What does it mean to use a non-emergency medical transport service? You may also identify one of these service providers stating they are in the NEMT business. A non-emergency medical transport service is a provider to help you get medical attention when necessary and not an emergency. It sounds simple because it is.

A non-emergency medical transport service will help pick you up from your home, another location, or even a nursing home. The provider will bring you to a medical facility, wherever you need to go. Remember that these providers are not the same as an ambulance. They are transports, but not when in an emergency. If you have an emergency, the recommendation is you still call 9-1-1 for an ambulance and professional with qualifications to assist.

Understanding How a NEMT Service Provider Works

An individual may have a doctor’s appointment for an annual physical but have no way to get to that appointment by themselves. You may have no vehicle. If you own a car, you may not be able to drive yourself. It could also be you have no family member to give you a ride. Tasks that were simple such as walking up and down a flight of stairs, may prove troublesome. The possibilities are endless, with many variables in play. It may also be that you do not feel up to driving that particular day. These are reasons you may want to hire a NEMT service provider.

The way the process works is you reach out to a provider or use software such as an app on your phone, connecting you to service offerings. Once you reach the central hub, they will locate a non-emergency medical transport to pick you up. The assignment goes to that transport available. The driver will then promptly arrive at your location. They will take the instructions given to them for the job, rely on software for efficient directions to get you to your destination.

Who Are the NEMT Brokers?

You may hear about non-emergency medical transport brokers. Who are these brokers? What role do they play? Think of NEMT brokers as the central hub helping tie together all the service providers. When you run a non-emergency medical transport business, you need clients to drive from one point to the next. However, you may not have the right software to obtain the jobs, staff to schedule them, etc. You may have vehicles and employees to execute the assignments given.

Non-emergency medical transport brokers are the central hub, controlling all the trips, assigning jobs to service providers like yourself. If a patient needs help getting to an appointment, they request and match them up with a driver to contact them where they need to be. It is also critical these brokers ensure NEMT providers have a license and that the patients receiving the service have eligibility.

Many NEMT brokers rely on software to handle all their quarterback duties. The software will help them manage the vehicles at their disposal the schedules, allow the drivers to get point-to-point quickly, track where the cars are, and more. Driving everything through a technology platform like Tobi makes life easy for a broker or NEMT provider going it alone.

The Growth of the NEMT Market

The non-emergency medical transport service market continues to expand. According to Zion Market Research, by 2026, the healthcare transportation industry will reach $31.51 billion globally. The growth results from the fact that we have a growing population of seniors in the United States and abroad.

Starting in the year 2030, Americans over 65 will make up roughly 21% of the population. It is up from where it stands today at 15%. The increase is due to the baby boomers getting older. Things will accelerate over time as well. By 2060, 25% of Americans will be 65 and older, with the number of folks 85 and older tripling.

Add up all these variables, and it is easy to see non-emergency medical transport needs are increasing. The growth of the market is imminent, and software can help you capitalize.

Medicaid Coverage for NEMT Service

The growth of NEMT services includes recognition by the healthcare system overall. As part of state Medicaid plans, individuals have coverage known as non-emergency medical transportation. It will cover the ride for an eligible individual to get to a doctor’s office, a hospital, or other medical office providers.

The cover will include NEMT wheelchair vans, which meet the Americans with Disabilities Act regulations for accessibility. With approval by your state’s Medicaid program, a professional with proper training can pick you up with this specialty equipment to transport you to your destination.

Patients Benefit from NEMT Services

Non-emergency medical transportation service providers do great things for patients. It is all about being proactive with one’s health.

Someone living in a wheelchair needs to see the doctor regularly. Routine physicals and check-ups can help identify health degradation. You may lack a car, have trouble walking. Your physical abilities may require you to be on a stretcher for travel. If that is a necessity, non-emergency medical transport services help meet the need.

Non-emergency medical transport service providers allow patients with disabilities to get medical care necessary with professional drivers carrying qualifications. As a much cheaper alternative to emergency transportation such as an ambulance, non-emergency medical transportation is a growing market helping more patients every day.