about tobi
Customer Service & Support
A True Partner from Day One and Every Day After
From onboarding to day-to-day operations, you’ll have a dedicated partner who understands your business, your workflows, and your goals.
A Dedicated Customer Success Manager
One Point of Contact. Deep Understanding of Your Operation.
From the moment you start with Tobi, you’re assigned a dedicated Customer Success Manager (CSM) who stays with you long term.
- Guides your onboarding and implementation
- Learns your workflows, contracts, and operational nuances
- Acts as your primary point of contact for ongoing support and strategy
- Provides proactive recommendations to improve performance
No handoffs. No repeating yourself. Just consistent, knowledgeable support.
Ongoing Support That Scales with You
Help When You Need It across Your Entire Operation
As your business grows, your support needs to evolve. Tobi is built to support you at every stage:
- Day-to-day operational support for your team
- Guidance on new features and best practices
- Continuous optimization of your workflows
- Support for scaling into new services or regions
Tobi’s support team works to become your trusted advisors and partners. We work to understand your business and operations, enabling your team to maximize the benefits of Tobi across your organization.
24/7 Access to Support
Real Help, Real People — Anytime
Transportation doesn’t stop and neither do we.
- 24/7 support via our help center and email
- Fast response times for urgent issues
- Experienced support team familiar with fleet operations
Whether it’s a quick question or a critical issue, help is always available.
A Feedback Loop That Drives Improvement
Your Input Shapes the Platform
Your Customer Success Manager and our support team act as a direct line to our product and engineering teams.
- Share feedback based on real operational needs
- Influence product enhancements and new features
- Benefit from continuous platform improvements
We don’t just support your operation, we help evolve the platform around it.
Invested in Your Growth and Success
Tobi’s support model is built around partnership, not tickets.
- Strategic guidance to improve efficiency and performance
- A team that understands the challenges of specialized transportation
- Ongoing collaboration as your fleet scales
Discover How Tobi Works
From dispatching to invoicing to billing, explore how Tobi helps your business.