Platform Capabilities
Booking & Intake Management
Simplify Ride Intake. Reduce Administrative Burden. Capture Every Operational Detail.
As fleets grow, manual intake workflows, disconnected systems, and incomplete rider information can quickly create scheduling inefficiencies, compliance risks, billing errors, and poor rider experiences.
Whether trips are booked by healthcare facilities, brokers, caregivers, schools, or riders themselves, Tobi helps standardize and automate the intake process across your entire operation.
Centralize All Ride Requests into One Platform
Tobi provides a unified intake and booking experience across multiple transportation verticals and request channels.
Trips can be created through:
- Internal call center staff
- Facility and healthcare portals
- Broker integrations
- API integrations
- Mobile applications
- Web-based booking forms
- Recurring trip scheduling
- CSV imports and batch uploads
By consolidating intake workflows into a single operational platform, fleets reduce duplicate data entry, eliminate fragmented processes, and improve visibility across the organization.
Capture Detailed Rider & Trip Requirements
Specialized transportation requires significantly more operational detail than traditional transportation services.
Tobi allows fleets to capture and manage:
- Mobility requirements
- Wheelchair and stretcher needs
- Bariatric accommodations
- Companion riders
- Language preferences
- Facility instructions
- Pickup and drop-off notes
- Appointment times
- Special driver instructions
- Eligibility and authorization details
This ensures dispatchers and drivers always have the operational context needed to deliver safe, compliant, and reliable transportation. With better intake data, dispatch teams can make faster and more informed scheduling decisions.
Streamline Recurring & Standing Order Trips
Managing recurring transportation manually can create major administrative overhead for growing fleets.
Tobi simplifies:
- Standing orders
- Recurring medical appointments
- Dialysis transportation
- School transportation schedules
- PACE participant trips
- Multi-leg transportation workflows
Teams can quickly create, edit, and manage recurring trips while maintaining operational flexibility for schedule changes, cancellations, and exceptions.
Enable Self-Service Booking for Facilities & Partners
Tobi’s Facility Portal helps healthcare organizations and transportation partners securely request and monitor trips without relying on constant phone calls or manual coordination.
Facilities can:
- Schedule rides directly
- View trip statuses in real time
- Monitor ETA updates
- Access ride history
- Reduce administrative back-and-forth
- Improve communication with transportation teams
This creates a more scalable and transparent intake process for both fleets and their partners.
Modernize Your Booking & Intake Operations
Tobi helps specialized transportation providers reduce intake inefficiencies, improve operational accuracy, and scale transportation operations with confidence.