What’s New with Tobi: Smarter Dispatch, Better Visibility, and Faster Operations released in Q2

Continuous Innovation Driven by Fleet Operations

This quarter, Tobi concentrated on improving the workflows dispatchers, schedulers, billing teams, and administrators rely on every day.

From smarter routing and more accurate ETAs to faster search, stronger audit history, improved billing visibility, and more resilient dispatch workflows, every enhancement was designed to help transportation providers:

• Improve on-time performance
• Increase dispatcher productivity
• Reduce manual work
• Strengthen compliance and operational visibility
• Provide stable scalability as trip volumes grow

The best transportation software isn’t defined by the number of features it has; it’s measured by how much easier it makes running your business. Let’s take a look at this past quarter’s updates.

#1 More Accurate Routing Starts with Better ETA Intelligence

Reliable ETAs are at the center of efficient transportation operations. Whether you’re planning routes before the day begins or adjusting during service, inaccurate arrival times create unnecessary uncertainty.

In Q2, Tobi introduced its new Orion ETA algorithm, delivering:

• More accurate estimated arrival times throughout the Route Planner
• Automatic ETA recalculation whenever trips are added or reordered
• Load and unload times incorporated during run editing
• Consistent ETA behavior before and after routes are saved

The result is better planning, more confident dispatch decisions, and improved on-time performance.

#2 Routing That Better Reflects Real-World Operations

Automated routing only creates value if it understands the operational realities fleets manage every day.

Tobi’s routing engine now automatically considers:

• Passenger-specific driver exclusions
• Gender-based driver preferences
• Existing routing constraints such as vehicle compatibility, capacity, and driver availability

When no eligible driver exists, dispatchers receive clear visibility into why a trip remains unscheduled instead of spending valuable time troubleshooting routing behavior.

This enhanced visibility creates insight delivering greater trust in automated route suggestions while reducing manual intervention.

#3 Dispatchers Can Resolve Issues Faster

Several workflow improvements now help dispatchers work more efficiently:

• Direct access to trip activity logs from the Trips screen
• Better search across passengers, trips, routes, invoices, and drivers
• Route searches by Route ID
• Leg number filters for faster route management
• Chronological trip sorting throughout Route Planner
• Complete address visibility during booking and editing

Individually these may seem like small improvements. Together, they eliminate countless repetitive actions that dispatch teams perform every day.

#4 Better Visibility During Live Operations

Real-world transportation rarely goes exactly as planned.

Dispatchers now have better visibility into operational changes while vehicles are already on the road, including:

• En-route cancellations
• No-shows on active runs
• Actual arrival times
• Actual departure times
• Improved driver location updates based on the most recent completed stop
• Visual indicators for Will Call trips

These enhancements make it easier for dispatchers to understand what’s happening across the fleet in real time and respond proactively as conditions change.

#5 Better Financial Visibility for transportation providers

For transportation providers, managing driver compensation is an important operational task.

New capabilities now include:

• Total Driver Fare displayed directly on trip cards
• Editable driver fares and incentives
• Driver fare visibility within Workbook
• Additional driver compensation fields in CSV exports
• Improved sibling identification for more accurate fare calculations

These enhancements help fleets manage driver payments more efficiently while improving billing accuracy.

#6 Stronger Audit Trails and Compliance

For transportation organizations, accountability with paper trail is required, it’s not just about operational visibility.

Q2 introduced expanded audit capabilities including:

• Field-level activity history for passenger profiles
• Tracking of client information changes
• Driver preference history
• Notes creation, edits, and deletions
• Easier access to trip activity logs

These improvements provide a more complete operational history for compliance, quality assurance, and internal investigations.

#7 Improvements for Self-Service Booking

Organizations using Tobi’s Booking Portal also received several enhancements designed to simplify booking while improving pricing accuracy.

Updates include:

• Vehicle mode selection during booking for accurate fare calculation
• Configurable fleet availability by customer account

These additions make the booking experience simpler for end users while giving administrators greater control over how transportation services are presented.

Want to see these enhancements in action? Schedule a personalized demo to see how Tobi helps NEMT, PACE, student transportation, and specialized transportation providers operate more efficiently every day.