Q1 2026 Product Platform Update

Q1 marked a major step forward in Tobi Cloud’s evolution as the end-to-end operating system for specialized transportation. Across routing, dispatch, booking, and driver workflows, we introduced powerful new capabilities designed to help fleets scale operations, improve reliability, and reduce manual overhead.

Smarter Routing, Run Suggestions & Dispatch Intelligence

Tobi significantly advanced how routes are built, optimized, and executed—bringing together smarter automation with greater dispatcher control.

• More realistic route optimization
  • Dynamic load-time scaling for multi-passenger pickups
  • Improved handling of clustered pickups and grouped stops
  • Consistent ETA calculations across real-time, recurring, and manual workflows
• More intelligent run generation
  • Enhanced multi-load handling with accurate capacity modeling
  • Fewer dropped or unassigned trips
  • Automated route splitting based on configurable thresholds
• Greater configurability and control
  • Vehicle return-to-base rules
  • Maximum transit time thresholds
  • Flexible constraint handling for real-world scenarios
• Improved visibility and scalability
  • Proactive alerts for routing and configuration events
  • Clear validation when routes are not feasible
  • Faster recurring route generation through batch processing

Impact for fleets:

• Higher on-time performance
• Increased vehicle and driver utilization
• Reduced manual intervention by dispatchers
• Greater confidence in automated dispatch decisions

Advanced Companion Trip Management

Q1 introduced a major new capability with dedicated Companion Trip Management, enabling fleets to manage complex ride scenarios with precision.

• Companion trips as standalone or dynamically linked bookings
• Configurable companion types (in-vehicle vs. appointment-only)
• Full support across routing, operations, and CSV imports
• Capacity-aware validation with real-time updates

Impact for fleets:

• Eliminates ambiguity in companion workflows
• Improves billing accuracy and audit readiness
• Enables confident management of complex trips
• Critical for NEMT, PACE, and assisted transportation

Bulk Operations & Data Automation at Scale

Tobi enhanced how fleets manage high-volume operations and data ingestion.

• Enhanced CSV import engine with booking-level control
• High-volume processing (2,500+ trips)
• Booking-level overrides without impacting master records
• Batch processing for recurring routes and bulk actions

Impact for fleets:

• Significant reduction in manual data cleanup
• Faster onboarding of trips and contracts
• Scalable operations for growing fleets and brokers

Real-Time Operations & Driver Experience

Tobi strengthened real-time visibility and coordination between dispatch and drivers.

• Configurable real-time tracking
• Accurate capacity visualization for overlapping runs
• Driver notifications focused on same-day activity
• Full synchronization between Dispatch and Driver App
• Improved communication flexibility across devices

Impact for fleets:

• Clearer communication between dispatch and drivers
• Reduced missed trips and delays
• Improved driver experience and retention

Operational Control, Configuration & Compliance

Tobi expanded configurability to better align with how fleets actually operate.

• Tenant-level configuration for routing logic, permissions, and workflows
• Service-area-based load time rules
• Advanced exclusion management (including bulk and gender-based filtering)
• Improved GPS event handling for broker integrations

Impact for fleets:

• Platform adapts to your operational model
• Stronger compliance controls (Medicaid, MAS, PACE)
• Reduced operational risk and oversight

Built for What’s Next in Specialized Transportation

The Q1 product updates aren’t just incremental improvements, they reflect a clear vision for what specialized transportation software should be.

Across routing, dispatch, companion workflows, and real-time operations, every update this quarter was designed to solve a core challenge fleets face as they grow: operational complexity.

Where most fleets rely on a patchwork of tools, Tobi continues to prove the value of one unified platform. Routing, dispatch, booking, driver workflows, compliance, and communication all work together seamlessly; eliminating the friction, data gaps, and inefficiencies that come with fragmented systems.

At the same time, Tobi remains highly configurable, adapting to the unique needs of NEMT, PACE, VA, and student transportation fleets rather than forcing operators into rigid workflows.

The result: a platform that doesn’t just add features—but removes friction, unlocks scale, and gives specialized transportation operators the confidence to grow.