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Solving On-Time Performance: More Drivers does not = Better On-Time Performance, it’s all about better Routing.
When on-time performance starts to decline, the most common response in NEMT operations is to hire more drivers. More drivers should mean more flexibility, fewer late pickups, and less pressure on dispatch. In practice, however, many fleets discover that expanding headcounts is expensive, difficult in a constrained labor market; and often fail to deliver the […]