Application Support Specialist (Entry-Level, SaaS)

Location: 

Remote 

About Us 

Tobi Cloud is a fast-growing software company that helps transportation fleets run smoothly. Our easy-to-use tools help fleet owners schedule rides, manage dispatch, handle billing, and more.

Our customers rely on us every day. As a result, our support team plays a big role in keeping things running well. We’re looking for an entry-level Application Support Specialist who is curious, helpful, and ready to learn.

You don’t need a long list of qualifications. Instead, if you like solving problems and helping people, you may be a great fit.

What You’ll Do 

• Be the friendly first line of support for our customers
• Help answer questions and guide users to simple solutions
• Try to repeat issues so you can help document them
• Work closely with our product and engineering teams
• Keep support tickets organized and moving forward
• Learn how our software works over time
• Share feedback so we can make the product better

What We’re Looking For 

• 0–2 years of experience in customer support, tech support, IT, or a related role
  • This role is great for recent grads or anyone changing careers
• Strong written and spoken communication skills
• A curious mindset — you like to understand how things work
• Comfort learning new tools and systems
• Someone organized and dependable
• Empathy for users — especially when they are stressed

Bonus Points (Not Required) 

• Experience with SaaS tools or ticketing systems
• Basic knowledge of SQL, APIs, or cloud tools
• Experience supporting non-technical users
• Coursework, internships, or training in IT or computer science

Why You’ll Like Working Here 

You’ll get real hands-on learning from your first day. In addition, you’ll work on a small, friendly team where your ideas matter. Because we value flexibility, you can work remotely in a supportive and low-ego environment.