Frequently Asked Questions
Rev-up your NEMT operations with Tobi – a solution created by
industry veterans, designed to optimize every part of your NEMT workflow.
NEMT software, like Tobi, comes with a companion Driver app that works on any standard smartphone. It can track vehicles and drivers in real-time, helping manage schedules and dispatching, monitoring driver punctuality, and enabling driver communications. This helps fleet managers optimize routes and reduce travel time.
Yes! Tobi can potentially integrate with any other software ecosystem using an API. We currently work with leading Medicaid brokers and medical billing providers and regularly add to the list of supported applications. Please contact us to find out if we support the specific broker you work with.
Since Tobi doesn’t store any confidential patient health information, HIPAA is not an issue. However, we still take data security seriously. All your data is encrypted using the latest TLS 1.2 in a SOC2 compliant datacenter. All data access is audited.
Tobi is designed with compliance in mind. Our software helps you stay in line with all local, state, and federal regulations through electronic documentation, historical reporting, and real-time monitoring for any potential violation. By digitizing your operations, Tobi also ensures all your data is easily accessible for audits.
Yes, absolutely. Tobi streamlines your operations by optimizing routing and scheduling, reducing fuel consumption and unnecessary mileage. Our automatic alerts also help you keep drivers and vehicles in check, minimizing dead miles. Additionally, our software reduces manual work, freeing up staff time and reducing administrative overheads.
Our NEMT software ensures that your fleet operates smoothly and efficiently. By reducing wait times, providing accurate ETAs, and ensuring reliable service, we significantly enhance the user experience. Tobi also offers features like real-time tracking and live communication, so your drivers are always informed, and your customers are always satisfied.
Implementing Tobi into your operations is a simple and smooth process. After an initial consultation to understand your specific needs, our team will guide you through the setup and migration process. We also provide comprehensive training for your team to ensure you can fully utilize all features of our software.
The benefits of using Tobi start showing as soon as it is implemented. Initial changes, such as lower administrative work, improved routing, and increased transparency, are immediate. Deeper strategic benefits, like cost reduction, revenue growth, and improved customer satisfaction, can typically be noticed within 3 to 6 months of usage.
Tobi is a cloud-based software and works on a transparent pricing model. There is a flat rate fee of $50 per vehicle per month, plus a fee of $0.10 per trip.
Fleet operators can create profiles for and give access to unlimited dispatchers and drivers, plus access all the features and get ready customer support.