NEMT Run Suggestions: The Key to Faster, Efficient Dispatching

According to a 2022 study, 33% of people complained of transportation barriers in healthcare due to a lack of driver or car availability. 

Late arrivals can lead to missed medical appointments, frustrated clients, and lost revenue. 

Technology can position your business at the forefront of the rapidly evolving non-emergency medical transportation (NEMT) industry. 

Imagine this: you have positioned your business as a top choice for customers but are still facing dispatch inefficiencies that are gradually pushing your company into obscurity.

Dispatch inefficiencies—drivers running late, unassigned trips piling up, and passengers waiting too long—can make scaling your business challenging. 

Run Suggestions is a specially designed feature that automates and optimizes dispatching, improving your operations at every step. 

Standard NEMT software can help you manage driver schedules, vehicle availability, and trip coordination. However, an integrated Run Suggestions feature can reduce miles and labor hours and improve on-time performance with AI-driven trip assignments. 

Automating Dispatch for Maximum Efficiency

Traditional trip assignments can lead to inefficiencies, delays, and manual errors. 

With the Run Suggestions feature, you can automate this process using intelligent algorithms that consider trip urgency, vehicle availability, and driver proximity to optimize real-time assignments.

How would you feel if one simple feature automatically optimized 85-90% of your trips? 

The Run Suggestions feature takes away the need for manual scheduling and allows dispatchers to focus on exceptions. 

Optimized Routing: Reducing Miles & Labor Costs

Automated scheduling systems help cut booking errors by 45%, and data analytics tools lower operational costs by 25% by identifying bottlenecks and boosting dispatcher productivity. 

Efficient routing leads to higher profitability in NEMT operations. 

With Tobi’s Run Suggestions feature, you can employ the trip optimization engine to analyze real-time traffic, trip schedules, and vehicle availability to determine the most efficient routes. 

This results in fewer empty miles traveled, faster pickups and drop-offs, and significantly reduced driver fatigue and overtime hours.

Smart Driver Selection: Matching the Right Trip to the Right Driver

In the NEMT industry, every aspect is interconnected. 

Let’s say you are seeking reliable broker contracts. To establish a secure relationship, you must showcase key metrics such as on-time performance and appropriate driver training. 

Similarly, you must deliver reliable customer service to position your business at the forefront. 

Businesses must strategically implement their business models to prioritize trustworthy and safe services, nab strong broker contracts, and secure recurring passengers. 

With an integrated Run Suggestions feature, you can:

• Factor driver shifts availability and location; a new trip will automatically be allocated if a driver is idle for 15 minutes.
• Manage driver availability efficiently. 
• Establish service type needs quickly (e.g., wheelchair, stretcher, ambulatory).
• Handle seating configurations. 
• Understand fleet compatibility. 
• Analyze real-time traffic. 
• Estimate arrival times with a built-in 15-minute tolerance window. 
  
  

Even better, this feature ensures more pickups through optimized trip allocation.

Unlike standard software, which blocks a driver’s entire day for a few scheduled trips, Run Suggestions enables singular trip assignments that allow last-minute trip bookings. 

Customization & Flexibility for Dispatchers

Every fleet provider operates differently, and a one-size-fits-all dispatching solution isn’t the answer to inefficiency issues. 

Tobi’s Run Suggestions offers a specialized Settings Pane that allows dispatchers to customize trip assignments based on their unique operational needs. 

With this designated panel, dispatchers can manage multiple needs in just a few clicks. 

Let’s say a passenger who needs wheelchair assistance books a trip. With the Run Suggestions panel, you can adjust load and unload times to accommodate passenger mobility requirements, such as wheelchair accessibility or additional boarding assistance.

You can also override default settings to align with specific business workflows, ensuring trips are scheduled in a way that best suits their fleet and service model.

This balance of automation and control allows providers to streamline operations while maintaining the flexibility to meet passenger and contractual expectations. 

Real-Time Adjustments & Learning for Continuous Improvement

Did you know that real-time tracking reduces patient wait times by 30%? 

With the Run Suggestions’ real-time adjustments feature, you can leverage machine learning to refine trip assignments continuously, improving efficiency over time. 

The system analyzes your run history, adjusting its recommendations to enhance accuracy and optimize future scheduling.

Imagine a last-minute booking comes up, and now you have to toggle through multiple lists to decide which driver would be ideal for this trip. 

Sounds exhausting, right? 

With the Run Suggestions feature, you don’t have to juggle multiple drivers’ matches. 

Dispatchers receive a consolidated suggestion list that pairs trips with the most suitable driver on the best-optimized route. 

This data-driven approach ensures continuous improvement in trip assignments, leading to greater efficiency, reduced delays, and a more reliable NEMT service.

The Future of NEMT Dispatching Starts Here

With Run Suggestions, you can quantify success through improved dispatch efficiency, cost savings, and service quality. 

Automating trip assignments is far more important than just saving time. 

Automated trips deliver better passenger service, reduce mileage to save costs, and optimize business operations. 

By leveraging technology, dispatchers can focus less on manual scheduling and more on delivering a seamless transportation experience. 

How would smarter dispatching impact your NEMT business? Explore Tobi’s Run Suggestions feature and experience the impact firsthand. 

Are you curious how Tobi can help you run your NEMT operations more efficiently? Request a demo and experience how Tobi makes your business better at every turn.