How MTM Helped Streamline NEMT Services

In healthcare, access to transportation can make all the difference.

One of the country’s most extensive non-emergency medical transportation (NEMT) brokers, MTM has spent nearly 30 years helping to ensure patients get where they need to be on time.

In this article, we help you get to know MTM and learn more about how their approach has helped shape the industry.

MTM: Creating Communities Without Barriers

In 1995, Peg and Lynn Griswold recognized a problem that was crippling access to healthcare—many patients couldn’t get to their appointments due to lack of transportation.

They envisioned a company that could bridge the gap between patients and providers by simplifying the transportation process. And so, MTM was born.

Since then, they have partnered with clients to create advanced solutions for accessing healthcare, increasing independence, and cost-effectively connecting community resources. Their drive is to create a “community without barriers.”

In August 2022, MTM acquired Veyo, another NEMT broker known for its tech-forward solutions, as part of its continuous pursuit of innovation. In October 2024, MTM further solidified its market leadership by acquiring Access2Care.

With these moves, MTM cemented itself as a national leader in NEMT, managing over 25 million trips annually for more than 13 million members.

MTM’s Contributions to NEMT Efficiency

MTM effectively leverages technology to enhance the efficiency of NEMT operations.

Their platform, MTM Link, tracks real-time trips, helping drivers stay on course and reducing delays. They adjust schedules as needed using predictive analytics, minimizing wasted time and resources.

Their fleet system, including independent drivers, ensures extensive coverage, even in hard-to-reach areas. This tech-driven approach simplifies operations for NEMT providers, cutting costs while improving service delivery.

MTM’s Commitment to Quality and Safety

Through comprehensive measures, MTM ensures high safety, quality, and customer service standards.

Their Independent Driver Providers (IDPs) undergo rigorous screening, including drug tests, background checks, and CPR certification.

Drivers also receive HIPAA, sensitivity, and medical needs training to meet the demands of healthcare transportation. MTM prioritizes compliance with Medicaid and Medicare guidelines by performing routine audits, monitoring driver credentials, and adhering to ADA standards.

Their most notable initiatives include real-time GPS trip tracking and a strong focus on member feedback, allowing continuous service improvement. MTM’s customer service team also maintains a 95% satisfaction rate, handling over 8 million calls annually.

MTM’s Role in Shaping the NEMT Landscape

MTM didn’t just enter the NEMT industry—they helped mold it.

With decades of experience, their influence extends across policy and practice. They set the pace by introducing technology like real-time tracking and predictive analytics, making it easier for providers to manage transportation efficiently.

Their innovations—flexible fleets and data-driven solutions—align perfectly with healthcare’s direction: a digital, predictive world. By pushing these boundaries, MTM has impacted policies emphasizing transparency, safety, and better service, defining what quality NEMT should look like.

Becoming an MTM Provider

The process of joining MTM’s provider network is simple.

If you want to become a subcontracted transportation provider for MTM, complete and submit the form on their provider page. Once they receive your information, a team member will contact you.

Note: MTM may only contact providers based on their needs and available contracts.

The Process

Here are the steps you must take to become a provider with MTM:

1. Provider Application: This tells them more about you and your business.
2. Interview: An MTM network representative will contact you with more details about the onboarding process and what you can expect.
3. Contracting: Once MTM is ready to move forward with you, they create and establish an agreement between your two companies.
4. Credentialing: They will request that you submit all necessary documents to validate you as a certified provider.
5. Training: An MTM representative will walk you through the trip process and other vital information for onboarding.
6. First Trip: Once you’ve completed the previous steps, you are ready for your first trip as an MTM transportation provider!
   
   

Advanced Training

MTM empowers service providers with top-quality educational resources and dedicated support.

Their comprehensive training equips operators and their teams to fully comprehend and fulfill the unique needs of the individuals they serve and the specific requirements of their valued clients.

Providers receive the necessary tools to excel in their roles, from essential fraud, waste, and abuse training to HIPAA training and beyond. MTM is committed to ensuring every provider’s employees complete these vital trainings annually.

Moving the NEMT Industry Forward

MTM has redefined the NEMT landscape with its innovative approach and commitment to creating communities without barriers.

Through strategic acquisitions, advanced technology, and a focus on quality and safety, MTM has established itself as a national leader, managing millions of trips annually for those in need. The company enhances the efficiency of NEMT operations and sets high standards for provider training and customer satisfaction, making healthcare more accessible and reliable for millions.

As MTM continues to shape the future of NEMT, it opens doors for new providers to join their network, promising an even broader impact on healthcare accessibility and community connectivity.

Are you curious how Tobi can help you run your NEMT operations more efficiently? Request a demo for a free 30-day trial and experience how Tobi makes your business better at every turn.