Top 5 Benefits of NEMT Software for Brokers

The NEMT industry is undergoing a digital transformation as technology quickly enables businesses to improve efficiency.

There are 68 million Medicaid beneficiaries in the US that NEMT businesses can potentially serve. This potential market size presents a considerable opportunity, albeit with significant operational challenges.  

Non-emergency medical transport (NEMT) brokerages or Medicaid transport brokers of all sizes can use NEMT software, like Tobi Cloud, to increase operating efficiency and reduce costs. NEMT software also lets brokers quickly scale their business as they expand.   

NEMT Brokers 

State Medicaid Authorities (SMA) are mandated to offer transportation for beneficiaries to and from healthcare providers. The SMA contracts a broker to manage these transportation services. Brokers act as liaisons between beneficiaries of the Medicaid program and vendor networks of NEMT vehicles and drivers.    

Brokers need to verify that customers are eligible for Medicaid transport. Once beneficiary authorization for NEMT services is verified, brokers dispatch vehicles that belong to NEMT provider networks to pick up the customers and drop them back at their residences.   

Brokers must also verify that all vehicles, personnel, and dispatching software they use match national standards and state compliance mandates. A one-page CMS newsletter covers the basics of compliance for NEMT brokerages. 

This article looks at the top 5 benefits of NEMT software for brokers: 

  1. It simplifies day-to-day operations. 
  1. It streamlines trip management. 
  1. It provides a single source of data. 
  1. It fulfills compliance requirements. 
  1. It enables business insights. 
5 Benefits of NEMT Software for Brokers

Simplify Operations 

Brokers connect a vast number of beneficiaries to transport providers spread across the state. The matching and scheduling of rides is a highly complex process. Additionally, the volume of requests is not predictable, and a broker may experience a rush of orders that can be difficult to manage. NEMT software can help brokers simplify complex day-to-day business operations.   

Automating workflows 

NEMT software for brokers can reduce manual work and save costs. It can also provide real-time updates for better coordination while using fewer human resources.   

Scheduling automation saves time and resources by automatically matching drivers to NEMT transport members and assigning trips. With the right NEMT software, brokers can easily manage multiple transport providers across different states and quickly select among them for the journey. 

Dispatching and Filing 

Dispatching tasks comprise a significant portion of the day-to-day workflow that NEMT brokers handle. Manual dispatching is human resource intensive and consumes a considerable part of NEMT brokers’ workforce.   

Automating NEMT dispatching is thus a significant advantage that NEMT software provides.  

Filing and documentation is another recurring yet critical task that NEMT software streamlines. With electronic records, tracking and filing historical data becomes more manageable. 

Driver credentialing and patient eligibility 

Before assigning the trip, NEMT brokers must verify compliance information for patients and drivers that they match.   

Driver credentialing includes criteria like: 

  • Valid driving licenses 
  • Other appropriate licenses (like a chauffeur’s license, required in some states) 
  • Medical fitness certificates  
  • Liability insurance 
  • Clean driving records 
  • Criminal background checks 

NEMT software with an open API can communicate with central databases. It can continuously monitor these criteria in the background and flag any NEMT driver that does not meet them.  

Before booking the trip, brokers must verify if Medicaid covers the customer for these services. Verifying patient eligibility ensures NEMT brokers don’t face difficulties later in claiming the trip cost from insurance companies. 

Billing and claims 

Digitized manifests make tracking trip info easier for compliance and historical data needs. Plus, with digital billing and trip attestation, filing claims and receiving payments from insurance companies becomes more straightforward. 

Streamline Trip Management 

Besides optimizing a broker’s overall business processes, NEMT broker software can also help improve the grassroots experience of the business. With built-in tools to monitor different aspects of each trip, NEMT software makes it easy to improve customer satisfaction. 

Driver monitoring 

NEMT software can help brokers track and monitor drivers in real time. The efficiency of drivers, the wait time, distance traveled with the customer, and trip attestation all give a picture of the driver’s interaction with the customer. 

NEMT provider information 

Different NEMT providers have different ways of working. Tracking and monitoring the NEMT providers with sizable fleets can help NEMT brokers quickly select the most suitable provider network.   

Patient and vehicle information 

Tracking the patient and vehicle information is also helpful in improving the customer experience. Being unable to match available vehicles to a patient’s specific accessibility needs when dispatching can result in trip delays or the patient’s inability to get into the vehicle.  

Trip details 

Traditional NEMT brokers rely on self-reporting by NEMT drivers or transportation providers to track and verify trip data like drop-off locations, the route the driver took, on-time pick-up, or trip completion.   

But NEMT software provides easy access to real-time trip data, which enables brokers to monitor drivers during the trip and ensure that customers accessing NEMT services receive the best experience possible.   

Provide a Single Source of Data 

For all modern businesses, data plays a critical role. Collecting, organizing, and accessing information is the first step modern digitized companies take to improve their processes. 

Ensuring data availability is especially true in the healthcare industry because electronic healthcare data is usually proprietary or masked by compliance requirements. Brokers using HIPAA-compliant NEMT software can store and use patient data, which can be an invaluable resource. 

Patient data 

To ensure exceptional customer service, storing patient data is critical for all NEMT businesses. Ensuring high customer satisfaction standards is part of the NEMT broker’s mandate.   

Some patients accessing NEMT services have unique transportation needs that standard vehicles do not support. For example, brokers must provide wheelchair-accessible transport for customers with limited mobility. Knowing more about the customer’s needs can help brokers deliver better service.   

Driver data 

Storing data about the driver can help NEMT brokers retain and monitor driver credentials. Verifying and updating driver credentials helps brokers meet federal, state, and corporate compliance requirements.   

Retaining credentialing data allows brokers to assign drivers to each trip that matches the state’s compliance requirements. 

NEMT provider data 

Retaining NEMT provider data allows brokers to identify effective transportation partners.   

Service history, vehicle data, and fleet quality of NEMT providers allow brokers to quickly identify the most suitable providers as soon as a customer initiates a booking.   

The number of vehicles a provider can supply helps schedule and plan services, especially during peak demand intervals. 

Insurance vendor data 

Brokers deal with various insurers while delivering their services. These can be state-mandated insurance providers like Medicaid or commercial partners.  

Each insurer may have specific rules and requirements for making claims. Keeping track of any unusual data or the attestation specific insurers require can help brokers ensure a smooth claims and payments process.   

Fulfill Compliance Requirements 

Brokers are contractors for a state’s Medicaid program. Brokers bid for this business in a competitive process. This contractual structure means the state will only use a specific broker to service a particular area.   

Like any insurance provider, Medicaid has strict compliance norms, and brokers must stick to them. In addition, brokers must retain their NEMT transport data and be open to audits from the state when requested. NEMT software can automate this regulatory data collection and retention to make a broker’s job easier. 

Driver credentialing 

Ensuring that the credentials of transport staff are valid is explicitly stated as a compliance requirement by the state. Storing and monitoring the credentials of NEMT transport staff ensures compliance.  

Verifying that drivers have a valid driving license and maintain a clean driving record is something that NEMT software with an open API can automate. NEMT software can also collect and store customer feedback after the ride, which can help brokers track how courteous drivers are.   

Patient data  

Being able to store and utilize patient data to deliver better services is invaluable for NEMT brokers. However, there are compliance requirements that brokers must ensure before legally storing and accessing this data.   

Compliance with the Health Insurance Portability and Accountability Act (HIPAA) is essential to carry out electronic transactions and store and access patient data. Thus, brokers must ensure that they only use HIPPA-compliant NEMT software.  

Also, brokers must have procedures and processes to screen customer eligibility for state-backed Medicaid.   

State-mandated reports 

Brokers must maintain documentation of trips and services. States can request access to this data at any time for audits. Not documenting or providing this data when asked can incur hefty fines or even lead to the state barring the broker from providing NEMT services.  

NEMT software can automate the reporting process. With electronic attestation, the software tracks the mandated forms to be filled in and captures all required documents and data once the trip is complete. 

The standard documentation for trips should include: 

  • Beneficiary name 
  • Medicaid identifier  
  • Pick-up and drop-off locations 
  • Date and time of the services 
  • Distance traveled with the beneficiary 
  • Signature of the beneficiary 

Enable Business Insights 

One of the most significant impacts of using NEMT software is the insights brokers can gain into improving their business efficiency and saving money.  

Leading NEMT software can help regularly produce high-quality reports for brokers to measure indicators of business efficiencies. These indicators can include the total number of trips, growth in revenue, operational expenses, etc. 

Driver reports 

NEMT software makes it easy to track and monitor the overall performance of drivers. Brokers can analyze a driver’s work efficiency patterns to determine if a driver is an asset to the business or causes the broker to lose money.    

Standard metrics that measure NEMT driver efficiency are: 

  • Average trip time 
  • Beneficiary wait times 
  • Customer satisfaction scores 
  • Clean driving history 
  • Deviation from pre-set routes 

Patient and insurance vendor reports 

Knowing which patients tend to cancel appointments can help brokers assign trips better. Tracking patients no longer eligible for Medicaid is another way NEMT software can help improve business efficiency.  

Similarly, tracking the behavior of private insurance vendors can help brokers expedite the claims process. Knowing the specific mandated forms and compliance requirements that insurers have can reduce the paperwork and follow-up required to collect payments. 

Vehicle feedback 

NEMT software can also help track the condition of vehicles used for NEMT trips. Ensuring that the quality of automobiles NEMT providers use meets the customer’s requirements can help NEMT brokers comply with state regulations and ensure exceptional levels of customer satisfaction. 

NEMT Software is an Essential Tool 

For NEMT brokers, any tool that can automate routine processes and improve regulatory compliance is essential. Modern NEMT software can do even more.  

Choosing Tobi Cloud NEMT software can save costs and reduce the compliance burden for brokers, and at the same time, help manage daily operations better. 


Why Tobi Cloud is a One-Stop Solution for NEMT Companies? 

The Non-Emergency Medical Transportation (NEMT) market in the US is worth upwards of $15 billion. And this is projected to grow at a blazing rate of almost 8% yearly until 2028. Clearly, this is a growing market. 

If you’re thinking of starting an NEMT business, one of the first tools you’ll need is NEMT software. NEMT software delivers many business advantages that will help you outperform your competitors. 

However, determining if an NEMT solution meets the needs of your business can be difficult. That’s why we designed Tobi Cloud to be a one-stop NEMT software solution.  

What is Tobi Cloud? 

As the name implies, Tobi Cloud is a cloud-based NEMT solution. It brings together transport operations and business intelligence in one platform.  

NEMT providers used to need separate tools for dispatch, scheduling, billing, and reporting. Tobi Cloud gives you the power to do everything from a single software solution.  

one stop solution for nemt companies

Not only that, but all of those formerly disparate tools work together seamlessly. Tobi Cloud removes the hassle of maintaining multiple software platforms and integrating incompatible systems.    

How Tobi Cloud Works 

Traditional NEMT providers receive requests from patients or care providers (like hospitals or clinics). Providers log in these requests into their system to begin processing them.   

Providers then collect any necessary pre-authorizations, and then the trip is assigned to either a contractor or a vehicle in their fleet or network. The vehicle driver then must interact with the passenger directly. The driver then picks them up and drops them off according to a pre-arranged and fixed route. With traditional NEMT companies, these are all manual operations. 

traditional nemt companies

Tobi Cloud does all this and more through a single platform. We also have a driver’s app that simplifies live tracking, monitoring, and trip-end documentation.  

Tobi Cloud Addresses Common NEMT Business Challenges  

Tobi Cloud’s end-to-end feature set helps you address the common issues that come with running an NEMT business. 

  1. Customer experience – Late arrivals, no-shows, missed appointments, etc., can negatively impact your scheduling. Tobi Cloud enables you to mitigate that impact with highly responsive customer service and timely driver-passenger communication. With Tobi Cloud, you deliver the best possible customer experience every time.   
  1. Flexibility – With a fixed or rigid structure of operation, traditional NEMT providers cannot be responsive to time-sensitive requests or last-minute changes. Tobi Cloud gives you the flexibility to meet your customers’ needs without disrupting your scheduled rides. 
  1. Oversight – Our built-in data collection process is a crucial business advantage of Tobi Cloud. Providers can now access external data sources to analyze their performance and ensure transparency and compliance with state and federal laws. 
  1. Fraud prevention – Without sufficient data and transparency, abuse of the system could leave your business vulnerable to insurance fraud investigations. Tobi Cloud provides fraud prevention measures like automated trip attestation to keep your business safe. 
  1. Efficiency – Tobi Cloud enhances your operational efficiency with AI and machine learning. Our proprietary algorithm learns your company’s trip patterns, and our AI engine optimizes your dispatching. 

Top Features of Tobi Cloud 

We designed the Tobi Cloud Software platform to help fully automate and streamline the daily activities of NEMT operators. It includes all of the most popular NEMT software features. Here are the top features of Tobi Cloud. 

Multi-fleet Capability 

Often, NEMT companies need to engage multiple fleets to scale up demand. Or, if your transport company acts as a broker, you want to keep disparate fleets siloed because each of them will work independently.   
Using our unified platform, Tobi Cloud enables your business to manage several fleets or even different companies. 

Customized Price Modeling 

Not all rides cost the same. It makes sense to raise prices during rush hours or periods of high demand to reflect these variances. Sophisticated price models are essential for this. 
Tobi Cloud enables your business to set up specific pricing rules to make your job easier. Once the pricing rules are set, the system automates ride-pricing accurately. 

Real-time GPS Tracking 

Tobi Cloud gives you access to real-time GPS-based monitoring and tracking of vehicles. GPS ensures that customers receive real-time updates on drivers’ locations and simultaneously enables transparency and accountability of all drivers in your network. 

Automatic Trip Attestation 

Post-trip documentation can be a real problem for many organizations. Everybody likes to get paid quickly, without any hiccups. With Tobi Cloud, you can get your trips attested automatically once a ride ends so that your documentation is done and payments are received faster. 

In-built Accounting Software 

Bookkeeping is an essential part of any business. With Tobi Cloud, you get a one-stop NEMT software platform that can track accounts receivables, generate and track invoices, track insurance claims, and generate statements.  

Billing and Insurance Claims 

Tobi integrates invoicing and billing into the platform, so you don’t need to purchase separate NEMT billing software. Integration is also available with the most popular billing software platforms if you feel more comfortable sticking with the software you use. 

Customer-facing Portal 

Tobi Cloud has a sleek portal for customers – patients, clinics, hospitals, etc. – where they can seamlessly book rides, track vehicles, and pay. Plus, you can open up this portal for use by anyone you choose. 

Easy Integration 

These features cover almost every routine function that NEMT operators carry out daily. However, Tobi Cloud also includes an open ecosystem that can adapt to any platform. So, whenever you need to work with any software used by your partners, brokers, or contractors, Tobi Cloud has you covered. 

How Does Tobi Cloud Help NEMT Companies 

You have seen the many features of the Tobi platform, so how does Tobi Cloud help NEMT companies earn more?  

Tobi Cloud NEMT Software uses the latest technology innovations that deliver an edge to NEMT businesses over their competition.  

With Tobi Cloud, you can: 

  • Quickly scale your business  
  • Minimize the need for manual dispatchers  
  • Enable a wider reach for rapidly growing your business  
  • Offer on-demand services to customers 
  • Improve driver satisfaction and retention  
  • Enhance the customer experience  
  • Reduce instances of fraud  
  • Increase business efficiency   
  • Minimize human error 
  • Meet all compliance and regulatory requirements 

How does Tobi Cloud compare? 

Now that we have shown you how Tobi can help your business become more efficient using technology, let us compare the features we offer with other NEMT software providers in the market. 

 TobiCloud TripMaster RydeWizz RouteGenie TripSpark 
Variable pricing (small, midsized, and enterprise-level) ✔️ ❌ ❌ ❌ ❌ 
Dispatching (real-time and pre-scheduled) ✔️ ✔️ ✔️ ✔️ ✔️ 
Real-time status updates of trips ✔️ ✔️ ✔️ ✔️ ✔️ 
Mobile app for drivers with real-time updates ✔️ ✔️ ✔️ ✔️ ✔️ 
Advanced reporting ✔️ ✔️ ❌ ✔️ ✔️ 
Import trips via CSV or API ✔️ ❌ ❌ ✔️ ✔️ 
Automatic invoicing (daily, weekly, monthly) ✔️ ❌ ✔️ ❌ ❌ 
Billing via Medicaid service code or private pay ✔️ ❌ ❌ ❌ ✔️ 
Record payments against the payer ✔️ ❌ ❌ ✔️ ❌ 
Sophisticated pricing models and rules ✔️ ❌ ❌ ❌ ❌ 
Bookkeeping (account, patient, or trip-level reconciliation) ✔️ ❌ ❌ ❌ ❌ 
Automated claims submission ✔️ ❌ ❌ ❌ ❌ 
Automated attestations ✔️ ❌ ❌ ❌ ❌ 
24×7 email and phone support* ✔️ ❌ ❌ ❌ ❌ 
Customer onboarding support* ✔️ ❌ ❌ ❌ ❌ 
*Available with some subscription models only. Please get in touch with us to know more. 

As the features of Tobi Cloud show, it really is a one-stop solution for NEMT companies. From planning, dispatching, scheduling, and billing trips to attestation and filing insurance claims, Tobi Cloud is an end-to-end NEMT operations software for NEMT companies.  

Software solution that NEMT companies need

So, if you’re wondering whether to modernize your legacy NEM transport or paratransit operations, or if you want to upgrade your present software solution, reach out to us. We will be thrilled to demonstrate how Tobi Cloud can revolutionize your business. 


What are the Top Reasons NEMT Providers Should Go Digital?

Modern Non-Emergency Medical Transportation (NEMT) networks have many benefits over traditional NEMT networks. These benefits go beyond just adding to the bottom line of NEMT service providers.  

There are many benefits to adopting NEMT software. In addition to the ease and convenience of running the business day-to-day, NEMT software can decrease wait times and result in fewer missed rides for customers. It can also enable better time management for NEMT drivers.  

Let’s look at what NEMT is, how it works, and the operational benefits NEMT providers can gain by adopting a software solution tailored to their business. 

What Is NEMT? 

Non-Emergency Medical Transportation services help patients get to necessary medical appointments when they can’t drive themselves or use public transportation. These appointments can include routine checkups, follow-up diagnostics, and physical therapy sessions. NEMT is also used to transport patients between hospitals.    

Traditional NEMT service providers use manual scheduling, tracking, and dispatching to operate their service vehicle fleet. It’s time-consuming, costly work, and those costs are reflected in their price. As a result, NEMT providers using manual methods are often more expensive than modern providers that use NEMT software to automate such routine processes. 

NEMT Software’s Impact 

Technology has profoundly disrupted the evolution of the NEMT industry. Tailored NEMT software benefits the service provider, the driver of the vehicles, and the patients being transported.  

Service providers gain easier fleet management, automatic route optimization, granular analytics, electronic attestation for fraud prevention, higher customer satisfaction, and greater cost savings. 

Drivers and patients benefit from better communication before, during, and after the scheduled pick-up/drop-off. They also gain the convenience of GPS tracking and electronic billing for insurance payments. Best of all, on-demand services that use modern NEMT software are more affordable for the customer. 

Benefits for NEMT Providers  

Modern NEMT networks have the advantage of efficiency over their older, more traditional peers. According to a 2019 article in the American Journal of Public Health, using modern NEMT networks can reduce the cost of each ride up to 70%, saving patients an average of $268 per year. And they deliver a better patient experience at the same time.  

Providers using modern NEMT software can also automate their routine business processes and enhance fraud prevention. Plus, they can scale their business quickly and accommodate a more extensive vehicle fleet, ensuring minimum disruption to their business and customers.      

Other benefits to NEMT providers include: 

  • Better fleet management: NEMT software makes end-to-end business processes easy. Providers can receive and match transport requests more efficiently. Plus, they can enable effective navigation, attestation, and billing at the end of each trip.   
  • Real-time tracking: When dispatchers can track NEMT drivers in real-time, it’s easier to see driver availability. Plus, they can monitor drivers to ensure accountability.
  • Trip route optimization: Advanced GPS technology and real-time data simplify fleet planning, leading to improved fleet efficiency and a healthier bottom line. 
  • Personalization: With NEMT software that meets the latest compliance requirements, providers can retain passenger information for longer. Access to passenger information means NEMT businesses can add to a customer’s experience by delivering services that match their specific mobility needs. 

Benefits for Drivers 

The benefits to NEMT vehicle drivers are also important aspects of the business, since drivers are the backbone of any NEMT business. Well-designed NEMT software makes it easier for drivers to do their job and keep customers happy. 

  • Better communication: Using integrated communication tools, often built into the platform, drivers and passengers can seamlessly communicate. Smooth communication ensures there is less friction between the business and its customers. 
  • Efficient navigation: Many NEMT software platforms have automatic route optimization built into the software. It helps drivers avoid traffic snares, inaccessible entrances, and similar otherwise unpredictable situations. It’s a win-win for the passenger and the driver. 
  • Automated billing and payments: With integrated billing and post-ride attestation, drivers no longer have to worry about trip payments or endless paperwork. Less paperwork leaves more time for drivers to focus on what they do and leave out the ancillary work associated with each trip. 
  • Better time management: NEMT software platforms usually come with a companion driver app, making it easy for your drivers to clock in and out of work. As a result, they end up with a better work-life balance, increasing their job satisfaction.  

Making drivers’ jobs easier is a significant benefit of NEMT software. Happier drivers mean happier customers, and happier customers are better for the bottom line.    

Benefits to Passengers 

Delighted customers mean repeat customers. Businesses can only succeed if customers are happy with the service they receive.  

This is particularly true for NEMT providers. NEMT software can help providers address common pain points that patients usually experience when using NEMT services. 

  • Better patient experience: Easy communication with the vehicle operator and quick support on hand-held devices delivers an excellent customer experience. 
  • Lower cost: Service providers using NEMT software can often provide their services at a lower price. Technology-enabled services improve business scale, making it sensible for operators to charge lower costs per ride. 
  • Faster trips: Shorter wait times, automated route optimization, and real-time data-equipped navigation mean that passengers reach their essential medical appointments on time. 

The bottom line is that NEMT software helps providers deliver the kind of experience patients need when they call for non-emergency medical transportation. 

Summing Up 

There are several benefits for traditional non-emergency medical transportation service providers that modernize their processes with an NEMT software solution. It cuts the business’s operating costs, makes drivers’ jobs easier, and improves the customer experience.  

One such solution is Tobi Cloud—a single application that can handle all NEMT dispatching and scheduling needs. Not only is it easy to use, but it takes less than an hour from start to set up.  

Want to learn more? Click on “Contact Us” on the top menu and fill out your details to learn how Tobi Cloud can take your non-emergency medical transportation business to the next level. 


Seven Keys to becoming an In-Demand NEMT Provider

Non-emergency medical transportation providers are liaisons between patients and healthcare providers. NEMT plays a critical role because they bridge those who need care and those who help patients get care. NEMT is the foundation and glue for the whole healthcare continuum.

So, how does someone become a NEMT Provider? There are seven key steps: Building relationships, examining core responsibilities, complying with local regulations, finding a high-functioning NEMT solution, data tracking, developing unique selling points, and marketing. Now let’s explore these in more detail in this article.

Building Relationships

When you’re first starting out, like most things in life, building relationships is the key. Without great relationships, you won’t be able to run a successful business. 

It’s important for you to contact local, state, and federal agencies and discuss the possibility of getting requests for NEMT orders directly from them. You can also reach out to local hospitals and private practice doctors. Starting a bit smaller can be quite advantageous. By contacting these agencies and doctors, you will be able to set a great foundation to help patients and get your business off the ground.

Next, talk with local NEMT providers about transporting patients. You’ll want to discuss the NEMT cloud dispatching software they are using to facilitate cooperation and management of the orders and the logistics of transporting patients. The idea here is to cover your bases and lay the groundwork for your operation.

Examine Core Responsibilities

As a provider, it is key that you examine core responsibilities. Communication with patients and drivers is at the core of what a provider does. With advanced NEMT software, providers can give patients accurate estimates on wait times, re-route drivers to more advantageous routes, and a host of other vital details.

Plan for Your Expenses and Your Future

Make a five-year plan with goals. Try to visualize your future and what you want it to look like. What will your partners expect in the next five years? Create targets as well as quarterly goals, so you can measure your success as you progress.

Another key here is to understand what costs you will incur and where they will come from. Budgeting is an integral part of every business endeavor. You should know your expenses upfront and allocate for them.

Comply with Regulations

The key to compliance is research and comprehension. Make sure you understand local laws. Read up on regulations so that you know what you need to keep yourself in good standing. Ensure that all your providers are licensed and above reproach.

As a service provider, you are the conduit between drivers, patients, hospitals, and all the other parties involved. That means you need to understand the potential legal ramifications of any action you take. For example, it’s your responsibility to verify patients’ eligibility and coverage.

At the end of the day, the more you know about local regulations, the better you will be at your job. 

Track and Utilize Data

Data and reports are your best friends. They will show you what is working and what needs improvement. Use data to glean insights about your business. This will help you improve and stay innovative.

As a NEMT broker, you are responsible for, among other things, tracking interactions and reporting data to the insurers with whom you have contracts. These contracted relationships are another layer of communication in your jurisdiction. Trip details, vendor data, plan rules, billing information, services provided, call center data, and post-service claims information are all examples of the data needed to create reports.

Furthermore, you need to run regular analyses and reviews, implement fraud protection, and track credentialing. You are the focal point of a fast-moving industry. You need to be nimble and cover all your bases.

Great tools will help you highly in this regard. You need to pick tools that conglomerate key data and help you see the big picture.

Choose Effective NEMT Software

Part of being an effective provider is working with an effective NEMT solution. The more precise and reliable your solution is, the better the outcomes for providers, patients, and drivers. 

TobiCloud is an exceptional option because it pairs innovative technology with a human touch. It’s intuitive, easy to set up, includes real-time GPS tracking, and more. 

NEMT software should be a part of your business because it enables you to grow while simultaneously offering high-quality service. If you’re looking at long-term investments, the expense of implementing an automated scheduling system with integrated client management will be negligible. No company thrives without tools to help it scale and be more efficient. 

 The software offers advantages beyond added convenience. It can provide assurance and build your credibility. Your billing processes will be correct. Your reimbursements will come faster. You will build trust with your partners, and they will outsource more trips to you. Your complaints will decrease. Your incidence of no-shows and late cancellations will drop. 

Build and Market Your Brand

It’s vital to get your name into the minds of those that need your services. In the NEMT industry, word-of-mouth advertising is the ultimate form of marketing. 

You can start by researching your local senior centers, retirement and assisted living facilities, and health care providers. When they discover a NEMT broker that is dependable and efficient, they will want to work with you. 

Another great way to spread awareness and build relationships is by showing up at or joining community groups, senior activity centers, and health care provider groups. Ask questions about these resources and learn how to improve. If you want to be successful, you need to build trust and loyalty among the people your services impact.

Final Thoughts

At the end of the day, you want NEMT software that will give you an edge over the competition. You should invest in software that will help you streamline your dispatch efforts. You need software that can help you to improve your service by analyzing the data and allowing for the most reliable service possible. The best software will let you manage your fleet, dispatch, and clients while providing you with the best reporting and analytics possible. Investing in the best NEMT software will improve your profits in the long run, even if you’re spending more initially.

Tobi Cloud does all of this and more. Check us out today and see if we could be a long-term solution for your needs.


How much does NEMT Dispatch and Scheduling Software Cost?

Pricing is one of the most critical factors in choosing non-emergency medical transportation (NEMT) software. When you’re setting up a business, every dollar counts, and it’s essential to save money wherever you can while also getting the most out of every purchase.

The US Medicaid program first offered NEMT as a benefit in 1966. Under this benefit, the federal and state governments cover rides for eligible individuals to and from doctor’s offices, hospitals, and other medical facilities for Medicaid-approved care.

At first, the benefit was just for low-income beneficiaries who didn’t have reliable, affordable methods of transportation to healthcare appointments, had extensive travel times in rural areas, lacked public transit alternatives, or had disabilities.

These days, states have different rules about who is eligible to receive rides, which rides are covered, and if trips need to be pre-authorized.

In this article, though, we will focus on pricing for NEMT software. We’re going to look at average costs, what you should charge for your services, and what your options are when it comes to the distinct kinds of NEMT software.

Initial Costs

Let’s start by talking about the initial costs associated with establishing an NEMT business. Here is a detailed breakdown of approximate expenditures:

  • The fee for registering an NEMT business in the United States is $725.
  • The legal fees, insurance, permits, and license will cost around $5,000.
  • The cost of leasing a facility may land around $100,000.
  • The amount needed to renovate a facility for operations (electrical, furnishings, plumbing, painting, and landscaping) will cost approximately $10,000.
  • The cost of furniture and equipment (flat-screen TVs, computers, printers, desks, etc.) may cost from $7,000 to $9,000.
  • Other start-up expenses (i.e., stationery, etc.) will probably come in around $1,000.
  • The cost of setting up a website should come to around $600.
  • Phone and utility deposits will require about $3,500.
  • The cost for ambulances will be around $150,000.
  • Salaries for the first three months of operations will be approximately $50,000.
  • Additional expenditures (i.e., business cards, signage, advertising, and promotions, etc.) may cost around $5,000.

You will need to consider all of this as you start your business. Create a budget and make it exhaustive. Get granular about what you need and what you can live without. The idea isn’t to go bare-bones; however, you want to save money while getting the best bang for your buck.

It costs an average of $350,000 to start a standard, somewhat smaller NEMT business in the United States, so it’s a hefty investment. But don’t despair; the average NEMT business takes in between $36,000 and $55,000 per year in profit. You can make money back quickly with the right strategy.

What You Should Charge

Now that we’ve discussed some expenditures let’s look at what you should charge.

This table shows the average rates for NEMT services across the US. Prices vary from area to area.

Types of ChargeWeekday Business HoursWeekends & Off Hours
Ambulatory – Base Rate$25 – $30$30 – $40
Wheelchair – Base Rate$45 – $50$75 – $90
Stretcher – Base Rate$100 – $200$125 – $225
Additional Mileage Fees$3 – $5 per mile$5 – $7 per mile

The idea here is to have some guideposts in place as you begin. You may adjust pricing as you evolve and gain new insights into your business from experience. Be sure to monitor other NEMT providers in your area to keep your rates competitive.

NEMT Software Alternatives and Pricing

There are four main NEMT software options: Tobi Cloud, NEMT Cloud Dispatch, Mobisoft Infotech, and TripSpark. They all have different price points and models.

Tobi Cloud offers three different packages for small, mid-sized, and large fleets.

The small-fleet package costs a monthly charge of $50 per vehicle for up to 15 vehicles. That averages out to a 50-cent cost per trip.

The mid-sized package is $40 per vehicle each month for 16 to 49 vehicles, making the average per-trip cost 25 cents.

Tobi Cloud offers customized plans for fleets of 50 vehicles or more.  

Tobi Cloud packages offer a ton of exceptional features like advanced reporting, automated claims, real-time status updates with trips, and much more.

NEMT Cloud Dispatch offers three packages: Essential, Advanced, and Premium.

Essential is for no more than five vehicles. It costs $79.99 per month.

The Advanced package is for up to ten vehicles. It costs $149.99 per month. It also comes with some extra features not included with the Essential package.

NEMT Cloud Dispatch lists 20 plus as the vehicle limit for the Premium package. You should call to inquire further about pricing specifics for this package. The amount listed is $249.99 per month.

Mobisoft Infotech does not provide pricing details. You will need to submit a business inquiry to learn more.

TripSpark also doesn’t disclose specific pricing information. Instead, they have a blog post about their discovery process and the importance of customizing each customer’s experience.

Do your research about the different features of each software solution. The price points are different for each provider. The key is to balance the software cost with the features you need.


While choosing the wrong NEMT software won’t ruin your business, it can have a significant impact on your bottom line—and cause you needless headaches. As with any major investment, it’s critical to do your research. Separate the features you absolutely need from the “nice to have” features, and then figure out what you can afford without straining your budget.

If you’re still planning your NEMT business, know what starting the business costs, what other NEMTs in your area charge, and what profit you can expect to make if you set your rates competitively. Again, knowing the numbers can help determine which software solution makes the most sense for your business.

And if you’ve done your homework and are already looking for the right software for your non-emergency medical transportation business, we’d love to be on your list. Check out Tobi Cloud today to learn more about our NEMT software’s exceptional features. Tobi Cloud can help take your business to the next level.


SaaS vs Traditional NEMT Software

In the past, non-emergency medical transportation software (NEMT) was complex and expensive. The effort required to maintain infrastructure for software on the premises was large to put it mildly.

Nowadays, with the evolution of software as a service (SaaS), the burdens of traditional NEMT software can be avoided. SaaS helps users maximize productivity in working environments by providing a diverse range of remotely maintained applications over the Internet. And because of its foundations on the internet, it is more flexible and cost-effective than traditional software. You no longer have to worry about cumbersome hardware and complex software.

Now that we know a little more about SaaS, let’s dive into the key differences between SaaS and traditional NEMT software. There are nine main distinguishing features that we’re going to discuss: Quick Deployment, flexible monitoring, updates, security, installation and maintenance, data accessibility, cost-effectiveness, integration, and scalability.

Quick Deployment

Traditional NEMT software has a fairly steep learning curve. It also requires a complex set-up process. You must get all the hardware put together correctly and most likely go through training before you can utilize it.

SaaS, on the other hand, is simple. The learning curve is quite manageable. The deployment is quick and painless. All you need is an internet connection and you’re good to go.

Flexible Monitoring and Accessibility

You’re a busy professional on the move. You can’t have software that ties you to a specific location. Saas can be accessed from any device at any time as long as you are connected to the internet. This, of course, is advantageous because it allows you to travel while taking care of business.

Whether you need to use your phone, tablet, or laptop, or some other device, SaaS makes it possible. And that’s something we know you need.


Tired of manually installing updates? Well, you’re definitely not alone.

With SaaS, it’s easier to install updates to the software since it’s hosted in a cloud environment. This means you can dispatch updates remotely without disrupting your user base.

Traditional NEMT software requires you to play a waiting game as you try to get a hold of the latest features and upgrades. Then, you have to manually install those while potentially disrupting users.


Security is a critical part of today’s world, particularly with everything moving online. When it comes to SaaS, you get expert levels of service and performance. This model also provides automatic data backups and recovery.

On the other end of the spectrum, traditional Software Licensing Model users have to go through a meticulous process regarding data backup and recovery.

By using SaaS data centers to ensure automatic recovery and backup of information, securing your data is an ingrained part of the process.

Installation and Maintenance

We’ve already touched on this a bit, but traditional NEMT software is a pain to set up. Not only is there a process, but the initial fees will hurt your wallet.

Meanwhile, SaaS is free of installation and maintenance costs. However, it does require a fixed monthly subscription that charges per user per month. This could be looked at as an advantage of traditional software because once you get past the initial set-up costs, you don’t need to pay a monthly subscription for the services.

SaaS is simpler to maintain, though, because maintenance isn’t the same burden. With traditional software, management of IT infrastructure and hardware is a constant. SaaS offers freedom from these considerations because it’s founded on using services and software via the internet (e.g., no infrastructure needed).

Data Accessibility

Many SaaS providers deliver intuitive, self-serve data accessibility that is easy for users to glean insights from. Users can find information they need quickly without a frustrating amount of effort.

Another way to think about it is that SaaS gives increased access to entire teams, so that team members can procure data within the software when they need it. Because SaaS is hosted on cloud-based servers instead of locally on a specific computer, your team can access the software from home or while working remotely anywhere.

Cost Effectiveness

As we’ve mentioned, the initial cost of traditional software can be quite high. Tens of thousands of dollars in many cases. SaaS does require a monthly subscription but there isn’t the same barrier to entry.

SaaS typically costs less per license than traditional software’s maintenance and set-up costs. And, since there aren’t licensing and physical copies of the software to maintain, there is also a lower cost of ownership.


SaaS allows you to easily maximize productivity on multiple systems inside and outside of your organization via streamlined integration platforms. This means that you can connect marketing, sales, support and other services to help you streamline your business.

For example, Tobi Cloud’s fully documented and open API allows us to work with any partner, provider, collaborator, customer, client, vendor, or system out there. And that’s a game-changer.


Scalability is one of SaaS’ greatest strengths. It can adapt to accommodate the needs of your business. It scales quickly as your organization evolves and changes. If you need to add more users, you can take care of it with a couple of clicks. And you don’t need to worry about downloading the software onto every new hire’s computer.

The chance to increase resources to accommodate growth is still one of the best long-term benefits of scalability in SaaS. Instead of changing infrastructure and retraining staff, a business can easily enlarge its cloud resources to meet demand. This has the bonus benefit of diminishing downtime and lessening the chances of clients looking to competitors.

The ability to scale is a make-or-break factor in today’s business world. And that might be a good enough reason to choose SaaS.


SaaS is the way of the future. Its strengths when it comes to cost and scalability make it a great option for your NEMT business. It’s only going to grow in capability in the coming years.

Traditional NEMT software doesn’t have the same flexibility. It will hold your business back from reaching its full potential.

If you want to save money, work smarter, and grow your business, SaaS is the better choice.

Are you ready to adopt a new platform for your NEMT business? Check us out at Tobi Cloud today and learn more about our NEMT software’s features. We would love to start a conversation.


Guide: Understanding How Technology Shapes NEMT Industry

The NEMT industry has become a powerhouse when it comes to growth and stability. Understanding the technology that shapes the NEMT sector can give you a firmer grasp of how a great NEMT software solution can help to improve your company. Let’s go over the benefits that come from embracing this technology in the NEMT industry, along with what you can expect to get out of utilizing it for your business.

Need of Technology for NEMT Industry

You don’t even have to be familiar with the NEMT industry to see how technology has changed transportation for the better. Remember the old days of paper maps or printing up directions for a family road trip? There would always be a problem with the paper version. Sometimes it would be because the directions were confusing, and sometimes, it would be because something changed, such as construction, accidents, or road closures. Modern technology helps to take the surprise out of any trip. You can be notified in advance that there’s a problem with your route and rerouted quickly without letting the issue destroy your timeliness. The technology available today for NEMT services takes all of the guesswork out of time-sensitive transportation that makes it better for your clients. It also makes it better for your company. NEMT solutions offer various vital features that save your company time and money while keeping your schedule as complete as possible to improve profitability while cutting out waste.  

Key Features of NEMT Solutions 

While not all NEMT solution software is created equally, you should be looking at a minimum of these four features to help your NEMT business keep up with your competitors and continue to grow. These features include ride digitization, GPS-enabled tracking, HIPPA compliance, and comprehensive trip management.

Ride Digitization 

Ride digitization works hand in hand with GPS-enable tracking. Eventually, all NEMT rides will become digitalized where nothing is left on paper but servers and in the cloud. Ride digitization works wonders for patients in improving the quality of service they receive on every aspect of their trip, starting with scheduling and ending with billing. It also has the benefit of creating transparency for all aspects of your NEMT business. This transparency means that it’ll help you to eliminate the possibility of fraud, waste, and abuse that can occur when close monitoring isn’t involved. It can also act as a quality control monitor as it will keep track of crucial ride quality metrics for all of your drivers. You’ll have all of the information regarding each driver personally at your fingertips, such as rider feedback, driving performance, and more. When it comes to rewarding great drivers and eliminating problem ones, you don’t have to look any further for the fairest way possible to handle it. As firing problem drivers can sometimes be tricky, this NEMT software solution can help you provide hard data on why the firing was based on their performance and not discrimination. 

GPS-Enabled Tracking

The advent of GPS has changed the world and travel for everyone, but for the NEMT industry, it has been an even more significant game-changer. Employing a NEMT solution that features real-time GPS can create a more efficient system when it comes to routing drivers for pickups. Drivers can rely on the GPS to help them find where they need to be, especially if they are picking up from neighborhoods that they aren’t familiar with, and let your dispatch keep an eye on their route to ensure that they can arrive on time for your clients. This feature can also be great for your clientele. As technology comes down in price and becomes even more user-friendly, more seniors are using it. Allowing patients to see their ride coming for them in real-time can help to put them at ease for making it on time to their healthcare provider. Often, the procedures and appointments they are setting NEMT rides up for are stressful enough on them, so helping to reduce their stress about getting to where they need to be can be beneficial. In addition, it can be a great way to separate yourself out from the crowd. 

HIPPA Compliant 

As you know, being a NEMT business compared to regular private transportation means that you need to stay compliant when it comes to HIPPA regulations. The medical information that you collect on your patients to transport them safely and securely to their healthcare appointments has to be stored securely when accessed and stored digitally. A NEMT solution offers an easy way to keep track of this data in one secure platform. This software allows you to create, edit, and utilize the information safely without compromising the sensitive information. 

Comprehensive Trip Management

Putting NEMT software into place for your business means that you’ll have comprehensive trip management that goes beyond just real-time GPS tracking. You’ll be able to manage your entire NEMT business using software that was engineered specifically for the NEMT industry all in one place. The software will offer trip management capabilities, including routing and scheduling while monitoring and tracking your fleet with real-time data. Not only does this data help you in the moment, such as rerouting trips for canceled appointments without wasting your driver’s time, but it can also be used for the big picture to identify areas where you could be doing better. The beautiful thing about NEMT software is that it’s scalable for your business, meaning that it can be just as beneficial for a small start-up NEMT business as it is for a more significant business. 

Key Takeaways

When it comes to the NEMT industry, technology has changed the game for the better. In many industries, there is the fear of technology in that it will replace staff and make a company seem inhuman to the public, but that’s not the case with the NEMT industry. You don’t have to worry about losing the human touch as your staff relies on this technology solution as it only helps them do their jobs better and more efficiently. Patients will still get the same excellent customer service your company is known for while seeing an improvement thanks to the software. Do you have questions about how our NEMT software will work for your company? Are you interested in getting started? Contact our staff today to learn more. We can walk you through our user-friendly interface and help you get the most out of your NEMT business.


How Does NEMT Software Operate?

Non-emergency medical transportation (NEMT) is critical in assisting individuals in getting to medical appointments and relatable activities. The goal of any non-emergency medical transportation service provider is to be prompt, diligent and help improve the quality of life for their clients and the community as a whole. Technology continues to boost NEMT software. It brings with it new efficiencies to help the brokers and transport professionals work more effectively and efficiently.

Why the Need for Non-Emergency Medical Transportation?

Lack of transportation options is a barrier to healthcare access. The population in the United States continues to get older. By the year 2060, 25% of all Americans will be over the age of 65. The number of Americans over the age of 85 will triple in that time. As they get older, these are individuals who will find it harder to drive a car, get up and downstairs, and get to doctor’s appointments timely. Preventative care with a doctor is critical to identify health issues early and address them before becoming a crisis.

Non-emergency medical transportation exists to help folks be prompt in getting their appointments done, talking to their doctor about their health, and getting the care they need. When you cannot go see your doctor due to not having a car or a disability, it could lead to more medical issues down the line.

Not every trip to the doctor requires a 9-1-1 call. It could just be that you do not have a car. It is for these reasons that non-emergency medical transportation providers exist and thrive in the aging population.

The Technology Twist to Non-Emergency Medical Transportation

You may be or have already put a decision on becoming a non-emergency medical transport service provider. Jumping into this market means you need to understand the business as a whole. The industry goes far beyond just getting a vehicle and picking up, dropping off patients from one appointment to the next. Technology is leading the charge as this industry evolves with the times.

It was not long ago that non-emergency medical transportation companies did everything by phone. Someone would call to get an appointment, and they get on the schedule. The car would show up, drive them to the appointment, and move on.

Things are different now, though, and it is far easier to do all this and manage a growing fleet via software rather than manual processes. Using data, GPS technology, and scheduling solutions allows you to increase your ability to change the game for patients.

Benefits of NEMT Software

There are considerable benefits to moving to NEMT software solutions for patients, dispatchers, as well as care facilities. Understanding where the benefits come into play for each of the core parties to non-emergency medical transportation gives you the complete picture of the solution.

Patient benefits start with ease of scheduling, promptness, and communication. If you are a patient trying to make an appointment for a non-emergency medical transport, you may not have the foresight to call and schedule weeks in advance. With smartphones and software solutions, you could use software to request a vehicle on-demand. You can see what is available to you, make the request, and get a communication response instantly. There may be no need for you ever to pick up the phone. Patients can use the software to enter their medical insurance information, contact details, and more.

Dispatchers love NEMT software as it allows them to be effective and precise in what they do. If a dispatcher gets a request for transport to a doctor’s appointment, the software gives them the schedule right in front of them. On top of that, they can see where all the vehicles in the fleet are at this time. If one vehicle is running behind, they will know that thanks to the software, they can quickly pivot to send another vehicle for that next pick up. It allows for improvements to promptness and diligence, letting the software help you execute the task.

Care facilities get a lot of information from non-emergency medical transport software to help them with their patients. Transport providers can give insights to care facilities if the patient will be late due to an issue with the fleet. On top of that, care facilities can also subscribe to the software to help refer patients to the service. The care facility may even use the software to help set up the appointment for the patient.

It is all about making things easy, transparent, and efficient across the board.

NEMT and the Need for Software

The industry for non-emergency medical transportation continues to grow. As the population gets older, more will need medical transportation to get to doctor’s appointments timely. By the year 2026, according to Zion Market Research, the healthcare transportation industry will grow by $10 billion to become a $31 billion industry. Non-emergency medical transportation is the fastest-growing segment of that, with a growth rate of over 4% during that time.

With integration into the healthcare system, Medicaid insurance covering transports, the need is rising, and demands increase. Your business needs to be ready to handle the demand.

NEMT software takes all the management of the business and puts it into the automation funnel. It takes in requests for transport, does automatic scheduling, allows patients to manage reservations, and more. Drivers get automation when it comes to maps and routes with traffic information in real-time. Billing and reports with relation to the invoices are also one-to-one.

As a non-emergency medical transport service provider, you need technology and software to help you grow with the demands. Managing schedules, your fleet, increasing flexibility, and communication are all critical components.

Software solutions like Tobi continue to make it easier to execute your mission and provide the best possible service to clients with each ride.


What Are the Different Modes of Medical Transportation?

Age and circumstances catch up to everyone over time. We get older. It becomes harder to drive a car, get up and downstairs. Events could leave us with injuries, regardless of our age. Some injuries may require emergency medical attention, while others may push us to get assistance for follow-up medical attention. No matter what your need is, medical transportation exists to help. There are many different modes of medical transportation. Understanding what each is and when is the right time to act is critical.

The Existence

Medical transportation exists for many reasons. Helping eliminate the trouble of driving on your own is a significant benefit. You may be in an accident where emergency care is necessary. It could also be that you have a doctor’s appointment, yet you cannot drive to your destination. In either instance, this transportation will eliminate the need for you to drive anywhere.

It could be you need a mode of emergency transport or non-emergency medical transportation(NEMT). Either way, its eliminates the risk and hassle of driving on your own.

Safety and convenience are what you get when using a medical transportation service provider. No matter your age, there may be times when you cannot make it to a hospital or another medical facility on your own. You driving a car, walking, or using any other mode of transportation may be too dangerous.

It could be that you need medical attention even while en route to the center. NEMT service providers help to keep you safe. These services provide you a convenient option to get necessary medical attention.

Should You Use Medical Transportation?

A lot of users may be hesitant to use medical transportation. You may think you can tough it out and get to that appointment. Never be too stubborn to the point where you purposefully do not use medical transportation! Anyone who needs medical care and cannot safely get to their appointment, hospital, or wherever you need to go should use medical transportation.

Emergency medical transportation is critical and can be life-saving. Professionals with qualifications can give you medical care on your way to the hospital, keeping you comfortable, eliminating pain, and addressing health concerns as the ambulance drives.

NEMT is also critical and can keep you safe. If you are in a wheelchair and cannot drive a vehicle, the NEMT service provider will get you to your appointment on time. Never skip an appointment or delay your arrival at a medical center because you do not want to use medical transportation; that is why it exists!

The two types of medical transportation services include NEMT and emergency medical transportation. You want education on when to use each service offering. The more you know, the better the decision you can make. It all comes down to the difference between an emergency and a non-emergency situation.

Non-Emergency Medical Transportation

The first type of medical transportation service is non-emergency medical transportation(NEMT) . A NEMT service is one you use when you need assistance getting to an appointment, but it is not an emergency.

The type of appointment you use a NEMT service for would be an annual physical check-up. A follow-up appointment is another fine example. A qualifying individual is someone who cannot drive a car on their own. The person may not even own a vehicle. You could also be someone in a wheelchair. In these instances, a provider will come to pick you up on schedule, bring you to your appointment, then bring you back to where you live.

Options as part of NEMT vary based on your needs. You could get a courier service, with a vehicle picking you up and bringing you to your appointment. Ambulatory ride in a sedan is also available. These are medical vehicles, not with the same advancement as a traditional ambulance, that will help keep you in a controlled setting on your way to your appointment.

If you have an injury or disability, medical transportation can help you get into a wheelchair or stretcher for travel to your medical provider. There may be times when you need to get on a plane, and in these instances, flight escorts are available. The options are endless and can assist you in whatever your travel needs may be.

Emergency Medical Transportation

Emergency medical transportation is different as it is critical in-the-moment transit to get you to a hospital or similar medical facility fast. It is the type of transportation service provider you connect with when calling 9-1-1. The two varieties you get as part of emergency medical transportation include a Basic Life Support Ambulance or an Advanced Life Support Ambulance.

A Basic Life Support Ambulance can assist you with emergency medical care en route to a hospital when you have primary injuries. When you do not need critical and intense care to remain alive while going to the hospital, this is the provider you will connect with. Your 9-1-1 provider and on-scene medical professionals will make the determination of the care level necessary.

Advanced Life Support Ambulance vehicles help to address critical care requirements in a flash. You may need medical attention immediately, with intensive care necessary to keep you living while on the way to the hospital. The equipment and medical professionals in these vehicles help to make that a reality.

Medical transportation providers look for ways to make things easy for patients every day. When in a crisis, emergency medical services is there to give you immediate medical attention during transport. For those unable to get to routine doctor’s appointments, NEMT exists.

Often insurance will cover both of these services; it is best to check your policy to understand coverages. In the end, understanding both types of transportation options and when to use each can help you make the right decision when the moment arises.


What is Non-Emergency Medical Transport, and How Can It Benefit Patients?

As we get older, it isn’t easy to get around. Remember when it was easy to hop in the car and drive to see your doctor? For many of us, the ease of this type of travel fades away over time. Getting out of the house now may require a different approach. Modern transportation is making it easier once again. Non-emergency medical transport(NEMT) services are critical and provide significant benefits to patients daily.

Defining a Non-Emergency Medical Transport Service

What does it mean to use a non-emergency medical transport service? You may also identify one of these service providers stating they are in the NEMT business. A non-emergency medical transport service is a provider to help you get medical attention when necessary and not an emergency. It sounds simple because it is.

A non-emergency medical transport service will help pick you up from your home, another location, or even a nursing home. The provider will bring you to a medical facility, wherever you need to go. Remember that these providers are not the same as an ambulance. They are transports, but not when in an emergency. If you have an emergency, the recommendation is you still call 9-1-1 for an ambulance and professional with qualifications to assist.

Understanding How a NEMT Service Provider Works

An individual may have a doctor’s appointment for an annual physical but have no way to get to that appointment by themselves. You may have no vehicle. If you own a car, you may not be able to drive yourself. It could also be you have no family member to give you a ride. Tasks that were simple such as walking up and down a flight of stairs, may prove troublesome. The possibilities are endless, with many variables in play. It may also be that you do not feel up to driving that particular day. These are reasons you may want to hire a NEMT service provider.

The way the process works is you reach out to a provider or use software such as an app on your phone, connecting you to service offerings. Once you reach the central hub, they will locate a non-emergency medical transport to pick you up. The assignment goes to that transport available. The driver will then promptly arrive at your location. They will take the instructions given to them for the job, rely on software for efficient directions to get you to your destination.

Who Are the NEMT Brokers?

You may hear about non-emergency medical transport brokers. Who are these brokers? What role do they play? Think of NEMT brokers as the central hub helping tie together all the service providers. When you run a non-emergency medical transport business, you need clients to drive from one point to the next. However, you may not have the right software to obtain the jobs, staff to schedule them, etc. You may have vehicles and employees to execute the assignments given.

Non-emergency medical transport brokers are the central hub, controlling all the trips, assigning jobs to service providers like yourself. If a patient needs help getting to an appointment, they request and match them up with a driver to contact them where they need to be. It is also critical these brokers ensure NEMT providers have a license and that the patients receiving the service have eligibility.

Many NEMT brokers rely on software to handle all their quarterback duties. The software will help them manage the vehicles at their disposal the schedules, allow the drivers to get point-to-point quickly, track where the cars are, and more. Driving everything through a technology platform like Tobi makes life easy for a broker or NEMT provider going it alone.

The Growth of the NEMT Market

The non-emergency medical transport service market continues to expand. According to Zion Market Research, by 2026, the healthcare transportation industry will reach $31.51 billion globally. The growth results from the fact that we have a growing population of seniors in the United States and abroad.

Starting in the year 2030, Americans over 65 will make up roughly 21% of the population. It is up from where it stands today at 15%. The increase is due to the baby boomers getting older. Things will accelerate over time as well. By 2060, 25% of Americans will be 65 and older, with the number of folks 85 and older tripling.

Add up all these variables, and it is easy to see non-emergency medical transport needs are increasing. The growth of the market is imminent, and software can help you capitalize.

Medicaid Coverage for NEMT Service

The growth of NEMT services includes recognition by the healthcare system overall. As part of state Medicaid plans, individuals have coverage known as non-emergency medical transportation. It will cover the ride for an eligible individual to get to a doctor’s office, a hospital, or other medical office providers.

The cover will include NEMT wheelchair vans, which meet the Americans with Disabilities Act regulations for accessibility. With approval by your state’s Medicaid program, a professional with proper training can pick you up with this specialty equipment to transport you to your destination.

Patients Benefit from NEMT Services

Non-emergency medical transportation service providers do great things for patients. It is all about being proactive with one’s health.

Someone living in a wheelchair needs to see the doctor regularly. Routine physicals and check-ups can help identify health degradation. You may lack a car, have trouble walking. Your physical abilities may require you to be on a stretcher for travel. If that is a necessity, non-emergency medical transport services help meet the need.

Non-emergency medical transport service providers allow patients with disabilities to get medical care necessary with professional drivers carrying qualifications. As a much cheaper alternative to emergency transportation such as an ambulance, non-emergency medical transportation is a growing market helping more patients every day.