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A Deep Dive into the NEMT Industry

The NEMT industry is changing how people get medical care as healthcare advances. 

NEMT services assist people without transportation or limited mobility to get to their medical appointments. 

This article explains the NEMT industry, its dynamics, and future growth. We’ll show you why it matters, how it’s changing, and how you can use technology to transform your business.  

Global NEMT Market Size 

The NEMT sector has carved out a significant niche in the global healthcare industry.  

With its market size reaching an impressive $15.57 billion as of 2028, it’s on a trajectory to expand at a Compound Annual Growth Rate (CAGR) of 9.0%, as reported by The Insight Partners. 

This substantial figure reflects the increasing reliance on NEMT services to facilitate access to care for non-critical patients. 

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What does this mean for NEMT providers? 

What does this mean for NEMT operators? 

  • The substantial market size signifies a robust demand for NEMT services worldwide, suggesting a stable and growing industry. 
  • A 9% CAGR indicates a rapidly expanding market, presenting new opportunities for existing providers to scale up their operations. 
  • The projected growth rate also hints at the potential for new businesses to establish themselves in markets with increasing demand. 
  • These statistics underscore the importance of NEMT services as an integral component of the broader healthcare system. 
  • This signifies that the NEMT industry is a stable market and does not depend on local variances. 

Expected Market Size for NEMT in America 

In America, the NEMT industry is a critical component of the healthcare system, providing necessary access for millions of citizens to vital medical services.  

With a global market forecasted to grow substantially, the U.S. market should follow suit, reflecting similar growth patterns—scaling from $5.6 million in 2021 to an impressive $10.2 million by 2028. 

Factors Affecting the Market 

Several factors are propelling the market size in the U.S., including an aging population, the prevalence of chronic diseases, and an increase in healthcare expenditure.  

More people are now eligible for NEMT services due to the expansion of Medicaid under the Affordable Care Act. This legislative framework has broadened the criteria for eligibility. 

State-Specific Data 

State-specific data and trends are essential to understanding the full scope of the market.  

Each state’s healthcare policies, population demographics, and geography can significantly influence the demand for NEMT services.  

For example, rural states may have higher demand due to longer travel distances to healthcare facilities.  

In contrast, states with larger urban populations may need to focus more on efficiently managing a higher volume of trips. 

National Perspective 

Providers looking to capitalize on this growing market must consider the national outlook and the nuances of their specific operating regions.  

By doing so, they can tailor their services to meet the unique needs of their clientele, ensuring both business growth and the enhancement of healthcare accessibility for those they serve. 

Benefits for NEMT Providers 

As the sector grows, so does the opportunity for NEMT companies to enhance their service offerings, expand their customer base, and ultimately increase their profitability.  

With the market growing, providers can benefit from the surge in demand for reliable transportation services among non-critical patients. 

New Territories 

Providers can leverage this growth by exploring new geographic territories, diversifying their service types to cater to a broader range of medical appointments, and investing in technology to streamline operations. 

Scaling Business 

Also, the heightened demand for NEMT services can lead to economies of scale, where increased volume allows for more efficient use of resources and cost reductions.  

The growing NEMT market offers opportunities for providers to form strategic partnerships with healthcare facilities, insurance companies, and managed care organizations to cater to their expanding needs. 

These collaborations can lead to long-term contracts and a more stable revenue stream. 

Software as a Change Agent for NEMT Providers 

As an NEMT provider, staying ahead in a competitive market means embracing technology that can streamline operations.  

The right NEMT software can transform how providers schedule trips, ensure compliance, and manage day-to-day tasks. It’s no longer a convenience; it’s become necessary in a market where efficiency equates to success. 


Streamlining scheduling means optimizing routes, reducing downtime, and responding flexibly to last-minute changes while enhancing the patient experience.  


Offloading the compliance burden to a software system ensures you’re always up to date with the latest regulations without draining your resources.  

Minimal Training 

Choosing intuitive and easy-to-use software minimizes your staff’s learning curve, allowing for a seamless transition to more automated processes. 

Tobi is the Only Solution NEMT Operators Need 

In line with these needs, we present Tobi— software crafted with the precision and adaptability NEMT providers require.  

Tobi offers a suite of tools designed to refine your scheduling, alleviate compliance concerns, and simplify your daily operations. 

We understand that seeing is believing, so we invite you to experience Tobi’s capabilities firsthand with a FREE 30-day trial. Discover how Tobi can support NEMT businesses in meeting the demands of a dynamic NEMT market.