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Benefits of Technology-Driven NEMT Solutions

Non-emergency medical transport is experiencing a great deal of growth for a variety of reasons. Several of the reasons why include:

  • An aging population that wants to remain at home.
  • Medical conditions that prohibit driving.
  • The expense of keeping a vehicle when on a fixed budget.

As the need for NEMT solutions continues to surge, many NEMT companies realize how important having the right system in place is for their success. So let’s dive into the benefits that come from implementing a technology-driven NEMT solution.

Technology Evolution 

Imagine how things were run before computers, smartphones, and many modern conveniences that we take for granted today. Technology has changed how most businesses operate, and NEMT businesses can take advantage of several benefits that come from NEMT software solutions available today that streamline the way these businesses operate. NEMT technology has evolved to make it possible for you to analyze your business, ensure that fraud is not occurring with your passengers and drivers, as well as improve communication among all the different parties involved in every step of the process. 

NEMT Analytics

Analytics has become a buzzword for many businesses, but that doesn’t mean that it’s something that will fall out of style any time soon. NEMT analytics provided by a software solution can be a powerful tool to have for your NEMT business. The reports and analytics created by your software can help you identify areas where your company is doing well and areas where improvements need to be made.
For example, using analytics for your NEMT business can help you reduce wasteful spending and activities and identify areas of abuse by your employees. Analytics can also help you pinpoint what services are more popular with your members, what areas you are busier in, and so on. The data provided by your real-time analytics can make a huge difference in strengthening your NEMT solution run. 

Fraud Prevention

When it comes to your NEMT business, there are several areas where fraud can occur. You can have drivers that are committing fraud when it comes to them handling their duties. NEMT analytics can help you to pinpoint problem drivers and help you to address the issue straight on. For instance, you may have a driver that’s habitually late with pickups and drop-offs. The right NEMT software technology will help you to identify these issues.

Another area where fraud is possible is when it comes to handling insurance payments for your clients that have rides that are covered by their insurance rather than self-pay. Insurance fraud can be a big problem for your business if there’s any potential evidence against your company. Using NEMT software can help you correctly identify which rides should be billed to an insurance company and give you peace of mind that all of your i’s are dotted and t’s are crossed. Utilizing the NEMT solutions means that your drivers will be tracked, and accurate mileage charges will be billed to the insurance. If your driver had to take a different route due to an accident, road closure, or other reason, the software could help to provide data that shows this reason for the increased mileage to protect you and your company. 

Reducing Communication Gaps 

More and more seniors and individuals that require non-emergency medical transportation are becoming tech-savvy. They want to be able to make trip appointments easily using a mobile interface. NEMT software solutions make this a reality. However, you can still book appointments for seniors and individuals who don’t have a computer or smartphone while allowing those familiar with technology to have the option and freedom to handle it over a device they are comfortable using. Your communication gaps are also closed when it comes to your staff. Your dispatcher and drivers can closely communicate with each other thanks to NEMT software. Thanks to this software, there won’t be a missed pickup or other scheduling issues due to your staff not communicating well. 

NEMT Solutions have changed the way that most NEMT services function for the better. It’s improved the way that clients can interact with your service, and their experience is better. NEMT services also see more straightforward ways to handle their scheduling, dispatch, and other benefits from investing in the right NEMT solution for their company. Ready to learn more about our NEMT services and how they can make a difference for your NEMT transportation services? Contact our staff for more details on how you can get started.