As a non-emergency medical transport(NEMT) service provider, it can be tempting to get the first piece of decent software you see. Almost any software is likely better than manual tracking, scheduling of transport services.
Your capital is valuable. It would be best if you had the certainty that the money you invest in the software will give you the return you expect. Are you sure you are investing in the right NEMT software? Let us dig deeper to have a look.
What Makes for a Good NEMT Software Solutions?
How do you measure “good” when it comes to non-emergency medical software solutions? There are a lot of options in the marketplace. It all boils down to the feature offering made available and the track record for improvements over time.
A vendor may come out with a top-tier NEMT software but never update it. If they are not reinvesting in that product, the extensive feature set it came out with initially will run dry over time. It will become stale, and you will end up with an out-of-date solution. You want a solution full of features now and a commitment to add on components over time.
Features You Should Be Seeking In NEMT Software
What are some of the features you should seek out as part of your software solution? These features should help you complete the cycle of integration with the broker, scheduling, managing the trips, handling claims, billing, and more.
Looking for software with an open API allowing for easy broker integration is critical. You want your broker to be able to connect with you to assign you jobs to execute. With software having an open API, integration is easy, allowing them to shift jobs your way automatically.
Scheduling features must be plentiful as this allows you to see and manage drivers, as well as your fleet of vehicles. Having a line of sight into how open or full your schedule is over the weeks ahead can give you better planning capabilities.
Once the schedule begins execution, trip management is also crucial. With trip management features, you can give drivers the most efficient way to get from one destination to the next. If traffic is ahead or accidents, trip management allows for a seamless diversion.
The next step is billing. The cycle needs to conclude with the filing of claims with automation and the invoicing to patients using your services. When you have features allowing for automatic billing and receipt of payments, that can set you up to cut down on administrative costs of doing all this manually.
Never Settle for Anything Less Than Ideal
You never want to settle for anything less than ideal. If you are signing on with a software provider that does not help you automate your entire life cycle of a trip, from getting the job to scheduling to execution and billing, you are missing out on potential value.
Take your time when searching for a software provider. Be sure that they have a suite of features and software as a service solution that allows for automation helps you net gains that outweigh the initial cost of acquisition. On top of that, have a vendor committed to adding on features over time utilizing the public cloud for delivery.
Differentiators to Help You Beat the Competition
What can help make NEMT software stand out in the market? Are there differentiators to allow you to beat the competition? The NEMT industry is full of competitors. You need to use technology to find ways to innovate, to stay a step ahead. Some software solutions, like Tobi, have features you may not know to ask for but can be a real differentiator.
One such feature is the automation of rate delivery. How much time do you spend pricing out transportation jobs? It differs with all the variables coming into play. It will depend on the distance you need to travel for the job, the type of vehicle necessary, time of day, and more. Software that allows you to formulate rates, letting it do the pricing for you, can be valuable. Auto-rates is a feature you may not think about but should ask for, as it can allow you to price jobs on the spot and secure bookings with brokers easier.
Do you have trip data, jobs complete, you want to import into your data hub? A lot of this happens manually. You may get jobs outside of the software requiring entry one at a time. It can be tiresome and opens the door up to mistakes. Audit-readiness import validations is a feature that can eliminate all of this.
Reports can be powerful tools to give you data insights. Data drives performance, adaptation, alternations in what you do. When you can generate reports with pivots on data you care about, it can give you information to succeed. Data on the average distance of travel, timeliness of pick-ups, costs of fleet management all can be combining via report generation features.
Help your patients, help your business grow, and choose a right NEMT software provider you trust today and into the future.