Technology Integration in Transport Management: NEMT Software

Technology integration is vital to optimizing Non-Emergency Medical Transportation (NEMT) management operations and improving patient outcomes.   

NEMT software transforms how providers deliver transport services, integrating emerging technology solutions into day-to-day operations to enhance efficiency and reduce costs.  

This blog explores the critical factors to consider before digitizing NEMT operations, how to implement NEMT solutions in a workflow, and the future landscape of NEMT technology.  

Digitizing NEMT Operations 

Integrating NEMT software into an existing NEMT fleet management workflow can be daunting. For successfully automating NEMT workflows, providers must first consider some key fundamentals.   

1. Auditing Existing NEMT Operations Infrastructure   

The first step is auditing the current NEMT operations and technology infrastructure to identify gaps or inefficiencies.  

This audit involves mapping out workflows and reviewing hardware and software used in transportation management to ensure a smooth transition to the new NEMT software.  

2. Checking the Compatibility of NEMT Software   

This step includes assessing the compatibility of NEMT management software with healthcare technology systems that fleet operators use, like electronic health records (EHRs) and trip scheduling systems.  

Providers must evaluate how the NEMT software can integrate with these systems. An excellent place to start is to learn the application programming interfaces (APIs) and standard data formats the NEMT software they are considering provides.  

3. Identifying Data Compliance Requirements  

Transportation providers must identify their data compliance needs. This means identifying compliance standards and establishing data storage and transmission processes to follow during service trips.  

During trips, fleet operators process and transmit electronic data such as patient information, appointment schedules, and transportation details. Solutions that deal with such sensitive data must comply with federal standards like HIPPA.  

Providers must assess the consequences of integrating this data into their transport management systems and track the compliance standards that the solution of their choice meets.   

Integrating NEMT Software  

NEMT software can improve patient care and streamline healthcare operations. Here are the basic steps to implementing NEMT software in an existing fleet management workflow. 

Step 1: Choose a NEMT Software  

Fleet operators must research and choose an NEMT management solution that offers features and meets standards that align with their business needs.  

Step 2: Ensure Compliance with Healthcare Regulations  

NEMT providers must ensure that the NEMT software they choose complies with healthcare regulations like HIPPA and HITECH.  

Step 3: Train Staff and Drivers  

Introducing the software to staff and drivers must include training on how to use the NEMT software. This training should cover standard workflows, like scheduling and dispatching, and processes to respond to emergencies and problems. The training should cover best practices like accurate documentation, driver communication, patient reminders, etc.  

Step 4: Integrate NEMT Software with Healthcare Technologies  

Fleet operators must integrate the NEMT software with common healthcare standards and platforms, like electronic health records (EHRs), telehealth platforms, and medication management systems.  

Step 5: Conduct Thorough Testing  

Fleet managers should thoroughly test the NEMT software to ensure it meets quality and reliability standards. Testing will also allow for measuring the staff’s readiness to use the new solution. 

The Future of NEMT  

NEMT software solutions have come a long way to meet the objective of ensuring better access to healthcare. With new features and capabilities regularly added to enhance patient care, the NEMT industry is constantly evolving.   

Automated scheduling, real-time tracking, electronic billing, and seamless integration with electronic health records are just some of the advancements the industry has seen recently.  

Emerging Technologies 

However, integrating NEMT software with emerging healthcare technologies such as telehealth, AI/ML, and IoT is becoming increasingly significant.   

These technologies help provide remote healthcare services like video consultations, remote monitoring, and electronic prescriptions. In addition, AI/ML and IoT can directly help optimize fleet operations, improve route planning, and enhance driver safety.  

Integrating New Technology Using NEMT Software 

Integrating NEMT software with these emerging healthcare technologies can improve patient outcomes. Digitizing operations using NEMT software can provide a solid framework for fleet operators to leverage cutting-edge technology once it becomes mainstream.  

NEMT providers can improve customer satisfaction and their bottom line by providing more efficient and safe transportation.  

As NEMT software continues to evolve, its integration with these emerging healthcare technologies will play an increasingly important role in the future.  


Implementing NEMT software in existing NEMT fleet management workflows can be a game-changer for transport providers.   

By integrating NEMT solutions, fleet operators can minimize human errors, improve accessibility, and streamline operations.   

Also, integrating NEMT software can significantly reduce transportation barriers, efficiency, and administrative costs.   

Emerging healthcare technologies such as telehealth and wearable devices will become increasingly important in improving patient outcomes. And NEMT software can provide the digital framework fleet operators need to leverage these technologies in the future. 

5 Ways NEMT Software Helps Improve Business Efficiency

A study in the American Journal of Public Health found that about 6 million people in the United States delayed medical care because of a lack of transportation.   

Non-Emergency Medical Transport (NEMT) fills these gaps in the traditional healthcare ecosystem. From removing transportation barriers and preventing missed medical appointments to enhancing patient experiences and helping manage chronic diseases, NEMT plays an essential role in improving access to healthcare for the community.  

The logistical challenges of running an NEMT business can be overwhelming. NEMT software helps mitigate these challenges.  

NEMT software is often known as “NEMT routing software” and “NEMT billing software.” This reference to specific use cases of the software reflects how Non-Emergency Medical Transportation companies or fleet operators use the versatile software.  

NEMT software unifies many distinct NEMT operations. For instance, it digitizes scheduling, billing, and accounting. It can also help automate cumbersome day-to-day tasks like planning trip routes, dispatching, tracking, and monitoring trip status.  

Businesses using NEMT software can boost business efficiency and help patients access medical care quickly and conveniently.    

Real-Time Updates 

NEMT software includes a real-time tracking feature that lets operators monitor the progress of their drivers. Not only does it let dispatchers track the trip’s status, but it also allows them to communicate with drivers to make changes on the fly.  

So the system lets dispatchers make quick adjustments, collaborate effectively, and quickly make accurate decisions that help optimize every trip.   

Route Planning 

NEMT systems use a calculated process to discover the best routes for each trip. The software gathers and analyses real-time data, including weather conditions, mileage, and traffic patterns, to recommend the fastest and safest route.  

NEMT software carefully assesses all factors in advance to offer the best routes to drivers and seamless service to passengers. It helps the operator quickly identify the most efficient trip route, often instantly. 

Smart Dispatching 

Different customers have different mobility needs. While some need a simple Ambulette to travel in, others require wheelchair vans. NEMT software automatically suggests the most appropriate vehicle for the trip. 

The system minimizes the cost of each trip by identifying the passenger’s needs, looking for multi-load opportunities, and suggesting available vehicles near the pickup area. 

NEMT software focuses on optimizing dispatching. The system will adjust in real-time and accommodate new trip requests if more efficient vehicle options and routes are available.   

Timely Pickups and Drops 

NEMT software seeks to prevent trip delays, maximizing the fleets’ efficiency and minimizing costs. Plus, arriving late to necessary medical appointments negatively affects the overall customer experience. The software highlights the ideal pickup and drop-off windows based on patients’ needs and appointment times.  

A well-planned schedule ensures that patients are picked up and arrive on time. Timely pickups and drops leave patients happy and reduce idle times—when a vehicle is not transporting passengers or doing other billable tasks.   


NEMT software improves transparency for both operators and customers. Real-time tracking and GPS technology allow dispatchers to monitor the vehicle’s status and estimate arrival times accurately, enhancing communication and reducing customer wait times.  

Additionally, detailed reporting and data analysis provides valuable insights into the fleet’s performance, allowing fleet owners to make informed decisions that can improve business efficiency.  


NEMT Software enables real-time vehicle monitoring, optimizes each trip’s routes, automates dispatching, and ensures customers reach appointments on time. It bridges the gap between essential healthcare needs and the availability of transport, improving access to healthcare and the transport experience.   

The best way to determine whether a NEMT platform will help streamline your business is to try it. With Tobi Cloud NEMT Software, every sign-up gets a free 60-day trial, customer support, and anytime cancellation. Try NEMT software for free with Tobi Cloud. 

How Does NEMT Software Operate?

Non-emergency medical transportation software aka NEMT management software, is critical in assisting individuals in getting to medical appointments.  

The goal of any non-emergency medical transportation service provider is to be prompt, diligent and help improve the quality of life for their clients and the community as a whole. Technology continues to boost NEMT software. It brings with it new efficiencies to help the brokers and transport professionals work more effectively and efficiently. 

What is the Need for Non-Emergency Medical Transportation? 

Lack of transportation options is a barrier to healthcare access. The population in the United States continues to get older. By the year 2060, 25% of all Americans will be over the age of 65. The number of Americans over the age of 85 will triple in that time. As they get older, these are individuals who will find it harder to drive a car, get up and downstairs, and get to doctor’s appointments timely. Preventative care with a doctor is critical to identify health issues early and address them before becoming a crisis. 

Non-emergency medical transportation exists to help folks be prompt in getting their appointments done, talking to their doctor about their health, and getting the care they need. When you cannot go see your doctor due to not having a car or a disability, it could lead to more medical issues down the line. 

Not every trip to the doctor requires a 9-1-1 call. It could just be that you do not have a car. It is for these reasons that non-emergency medical transportation providers exist and thrive in the aging population. 

The Landscape: Non-emergency Medical Transportation Technology 

Fleet management and healthcare technology, including artificial intelligence, virtual reality, healthcare wearables, and nanotechnology, have rapidly evolved. However, the NEMT industry lags behind in technology adoption; fleet operators still rely on antiquated, manual systems.  

To remain competitive and partner with diverse payers, you must prioritize NEMT technology adoption in the near term. Technology-driven NEMT solutions offer benefits like improved cash flow, reduced expenses, and decreased billing errors.  

Modern Technology in Non-Emergency Medical Transportation 

You may be considering or have already decided on becoming a non-emergency medical transport service provider. Jumping into this market means you must understand the business. The industry goes far beyond just getting a vehicle and picking up, dropping off patients from one appointment to the next. Technology is leading the charge as this industry evolves with the times.  

Medical transportation software, or NEMT software (or non-emergency medical transportation dispatch software, in fleet operator lingo) is one such technology with widespread adoption. 

Advances in NEMT technology 

It was not long ago that non-emergency medical transportation companies did everything by phone. Someone would call to get an appointment, and they get on the schedule. The car would show up, drive them to the appointment, and move on. 

Things are different now, though, and it is far easier to do all this and manage a growing fleet via software rather than manual processes.  

Non-emergency medical transportation software for providers simplifies and streamlines all these processes. 

Using data, GPS technology, and scheduling solutions allows you to increase your ability to change the game for patients. 

Benefits of NEMT Software 

There are considerable benefits to moving to NEMT software solutions for patients, dispatchers, as well as care facilities. Understanding where the benefits come into play for each of the core parties to non-emergency medical transportation gives you the complete picture of the solution. 

Patient benefits start with ease of scheduling, promptness, and communication. If you are a patient trying to make an appointment for a non-emergency medical transport, you may not have the foresight to call and schedule weeks in advance. With smartphones and software solutions, you could use software to request a vehicle on-demand. You can see what is available to you, make the request, and get a communication response instantly. There may be no need for you ever to pick up the phone. Patients can use the software to enter their medical insurance information, contact details, and more. 

Dispatchers love NEMT software as it allows them to be effective and precise in what they do. If a dispatcher gets a request for transport to a doctor’s appointment, the software gives them the schedule right in front of them. On top of that, they can see where all the vehicles in the fleet are at this time. If one vehicle is running behind, they will know that thanks to the software, they can quickly pivot to send another vehicle for that next pick up. It allows for improvements to promptness and diligence, letting the software help you execute the task. 

Care facilities get a lot of information from non-emergency medical transport software to help them with their patients. Transport providers can give insights to care facilities if the patient will be late due to an issue with the fleet. On top of that, care facilities can also subscribe to the software to help refer patients to the service. The care facility may even use the software to help set up the appointment for the patient. 

It is all about making things easy, transparent, and efficient across the board. 

NEMT and the Need for Software 

The industry for non-emergency medical transportation continues to grow. As the population gets older, more will need medical transportation to get to doctor’s appointments timely. By the year 2026, according to Zion Market Research, the healthcare transportation industry will grow by $10 billion to become a $31 billion industry. Non-emergency medical transportation is the fastest-growing segment of that, with a growth rate of over 4% during that time. 

With integration into the healthcare system, Medicaid insurance covering transports, the need is rising, and demands increase. Your business needs to be ready to handle the demand. 

NEMT software takes all the management of the business and puts it into the automation funnel. It takes in requests for transport, does automatic scheduling, allows patients to manage reservations, and more. Drivers get automation when it comes to maps and routes with traffic information in real-time. Billing and reports with relation to the invoices are also one-to-one.  

The integration of disparate functions, like scheduling, dispatching, route planning, and billing, is the reason non-emergency medical transportation software for providers is revolutionizing the NEMT industry. 

As a non-emergency medical transport service provider, you need technology and software to help you grow with the demands. Managing schedules, your fleet, increasing flexibility, and communication are all critical components. 

Software solutions like Tobi continue to make it easier to execute your mission and provide the best possible service to clients with each ride. Our solution includes NEMT vehicle scheduling technology within the NEMT dispatch system. It is an all-in-one non-emergency transportation software. 

How much does NEMT Dispatch and Scheduling Software Cost?

Pricing is one of the most critical factors in choosing non-emergency medical transportation (NEMT) software. When you’re setting up a business, every dollar counts, and it’s essential to save money wherever you can while also getting the most out of every purchase.

The US Medicaid program first offered NEMT as a benefit in 1966. Under this benefit, the federal and state governments cover rides for eligible individuals to and from doctor’s offices, hospitals, and other medical facilities for Medicaid-approved care.

At first, the benefit was just for low-income beneficiaries who didn’t have reliable, affordable methods of transportation to healthcare appointments, had extensive travel times in rural areas, lacked public transit alternatives, or had disabilities.

These days, states have different rules about who is eligible to receive rides, which rides are covered, and if trips need to be pre-authorized.

In this article, though, we will focus on pricing for NEMT software. We’re going to look at average costs, what you should charge for your services, and what your options are when it comes to the distinct kinds of NEMT software.

Initial Costs

Let’s start by talking about the initial costs associated with establishing an NEMT business. Here is a detailed breakdown of approximate expenditures:

  • The fee for registering an NEMT business in the United States is $725.
  • The legal fees, insurance, permits, and license will cost around $5,000.
  • The cost of leasing a facility may land around $100,000.
  • The amount needed to renovate a facility for operations (electrical, furnishings, plumbing, painting, and landscaping) will cost approximately $10,000.
  • The cost of furniture and equipment (flat-screen TVs, computers, printers, desks, etc.) may cost from $7,000 to $9,000.
  • Other start-up expenses (i.e., stationery, etc.) will probably come in around $1,000.
  • The cost of setting up a website should come to around $600.
  • Phone and utility deposits will require about $3,500.
  • The cost for ambulances will be around $150,000.
  • Salaries for the first three months of operations will be approximately $50,000.
  • Additional expenditures (i.e., business cards, signage, advertising, and promotions, etc.) may cost around $5,000.

You will need to consider all of this as you start your business. Create a budget and make it exhaustive. Get granular about what you need and what you can live without. The idea isn’t to go bare-bones; however, you want to save money while getting the best bang for your buck.

It costs an average of $350,000 to start a standard, somewhat smaller NEMT business in the United States, so it’s a hefty investment. But don’t despair; the average NEMT business takes in between $36,000 and $55,000 per year in profit. You can make money back quickly with the right strategy.

What You Should Charge

Now that we’ve discussed some expenditures let’s look at what you should charge.

This table shows the average rates for NEMT services across the US. Prices vary from area to area.

Types of ChargeWeekday Business HoursWeekends & Off Hours
Ambulatory – Base Rate$25 – $30$30 – $40
Wheelchair – Base Rate$45 – $50$75 – $90
Stretcher – Base Rate$100 – $200$125 – $225
Additional Mileage Fees$3 – $5 per mile$5 – $7 per mile

The idea here is to have some guideposts in place as you begin. You may adjust pricing as you evolve and gain new insights into your business from experience. Be sure to monitor other NEMT providers in your area to keep your rates competitive.

NEMT Software Alternatives and Pricing

There are four main NEMT software options: Tobi Cloud, NEMT Cloud Dispatch, Mobisoft Infotech, and TripSpark. They all have different price points and models.

Tobi Cloud offers a simple, transparent flat-rate charge of $50 per vehicle/month plus $0.10 per trip.

So for a small fleet of five ambulettes completing around 250 trips a month, the cost will be $275 per month.

There are no hidden charges, like signup fees or charges for specific features, and NEMT owners can add as many drivers and admin staff to the application as they want.  

NEMT providers get access to its entire gamut of features, and the system can quickly scale to match different fleet sizes.

It’s excellent value for NEMT operators of small, mid-sized, and large fleets.

NEMT Cloud Dispatch offers three packages: Essential, Advanced, and Premium.

Essential is for no more than five vehicles. It costs $79.99 per month.

The Advanced package is for up to ten vehicles. It costs $149.99 per month. It also comes with some extra features not included with the Essential package.

NEMT Cloud Dispatch lists 20 plus as the vehicle limit for the Premium package. You should call to inquire further about pricing specifics for this package. The amount listed is $249.99 per month.

Mobisoft Infotech does not provide pricing details. You will need to submit a business inquiry to learn more.

TripSpark also doesn’t disclose specific pricing information. Instead, they have a blog post about their discovery process and the importance of customizing each customer’s experience.

Do your research about the different features of each software solution. The price points are different for each provider. The key is to balance the software cost with the features you need.


While choosing the wrong NEMT software won’t ruin your business, it can have a significant impact on your bottom line—and cause you needless headaches. As with any major investment, it’s critical to do your research. Separate the features you absolutely need from the “nice to have” features, and then figure out what you can afford without straining your budget.

If you’re still planning your NEMT business, know what starting the business costs, what other NEMTs in your area charge, and what profit you can expect to make if you set your rates competitively. Again, knowing the numbers can help determine which software solution makes the most sense for your business.

And if you’ve done your homework and are already looking for the right software for your non-emergency medical transportation business, we’d love to be on your list. Check out Tobi Cloud today to learn more about our NEMT software’s exceptional features. Tobi Cloud can help take your business to the next level.


Why Should Fleet Operators Use NEMT Software for Billing and Claims Management?

Billing trips accurately and submitting claims for reimbursements are essential to NEMT operations. But it is complex and rife with errors when done manually.   

NEMT software can significantly decrease fleet operators’ time, labor, and costs, by automating billing and claims management. Digitizing this process helps fleet operators avoid rejected or denied claims and streamlines how they receive payments from insurers and brokers. 

Medicaid Billing and Claims   

Millions of Americans, including eligible low-income adults, elderly adults, pregnant women, children, and people with disabilities, have access to health coverage through Medicaid. The federal government and the states both contribute funding to this program.  

NEMT providers do not usually bill Medicaid patients, since providers can claim the cost of transport directly from Medicaid.  

The healthcare system uses templatized billing to manage this payment process. Health insurance organizations require providers to submit, follow up, and appeal payment claims for their services.   

For submitting Medicaid claims, providers must follow specific guidelines. However, manually executing this process takes time and effort. Software for managing Medicaid claims can come in handy here, automating repetitive tasks.  

How does NEMT Software Help in Billing and Claims Management? 

NEMT providers use NEMT software to automate and streamline operations. With it, fleet operators can focus on providing seamless medical transportation and enhancing the patient’s experience while saving time, labor, and money.  

A streamlined billing module in their NEMT software lets fleet operators claim reimbursements faster and reduce administrative costs.   

The manual billing process is time-consuming. NEMT software automates the billing process enabling operators to bill every trip accurately. It helps businesses save time and money that providers can use better elsewhere.   

Automating invoicing, billing reports, documentation, reminders, and tracking pay-ins are key benefits businesses can get with NEMT software. 

What Are Rejected Claims?  

One of the most common challenges in the NEMT billing process is brokers rejecting claims. Rejected claims are claims the NEMT broker cannot process for technical reasons.   

The most frequent causes of rejected claims are:  

  • Clerical errors in the claims form 
  • Mistakes in matching ICD (International Classification of Diseases) codes  
  • Patient ineligibility for Medicaid  

To avoid rejections, NEMT providers must track and verify a patient’s health insurance coverage and ensure a smooth and well-documented billing process. 

What Are Denied Claims? 

Denied claims are received, processed, and then rejected by the broker because they were deemed ineligible for payouts.   

These claims might not comply with the terms of the payer-patient agreement, or they could have some other significant error that the broker discovered after processing.   

It takes a lot of effort to resubmit a denied claim. It is crucial to determine why the broker sent back the claim form.  

Explanation of Benefits (EOBs) or Electronic Remittance Advice (ERA) are how denials are usually reported, where the broker includes a reason for the claim being sent back to the NEMT provider. This information is critical for submitting an appeal to reconsider the denied claim. 

How Can Fleet Operators Avoid Rejected and Denied Claims?   

Non-emergency medical transportation providers face many challenges in the claims management process, like filling out accurate claims data, handling denied claims, and reviewing and tracking payments.  

However, with NEMT software, claims management becomes easy, simple, and straightforward.     

Before submitting a claim, NEMT software digitizes and automates trip attestation and claim submission, ensuring compliance and reducing errors. Using billing software means providers are much less likely to run into problems with getting their claims approved, saving time and money. 

How does NEMT Software Improve the Billing Process?    

NEMT management software helps fleet providers better manage the billing process. NEMT billing software helps providers accurately bill every trip and save time, labor, and cost.  

Automate Billing 

When an NEMT provider tries to bill every trip manually, they increase the chances of making a mistake. Manual billing is also resource intensive and expensive. NEMT billing software helps reduce costs and errors by digitizing the records and pulling information from the trip/booking details.     

Simplify Revenue Tracking 

With NEMT software, fleet operators can track the revenue cycle from beginning to end. It can help providers manage ride bookings, ensure reimbursement, document no-shows, manage denied and rejected claims, and receive reimbursements quickly. 

Streamline Claims Submission   

Trip and patient information are crucial in submitting the claims for every completed trip. After each trip, NEMT software can create and electronically submit the claims, reducing the compliance burden on fleet operators and making the process faster. 

Speed up Reimbursements   

Since NEMT fleet operators usually get payments through brokers, the process can be lengthy. With automated claim management, NEMT providers can track their claims and get reimbursements paid out more quickly.   

Streamline Workflow    

NEMT operations depend on different functions to work smoothly. Tasks like scheduling, dispatching, and billing operate independently. Manual workflows increase costs for businesses and leave room for human error. NEMT software unifies every step of this process for a more efficient operation, from scheduling trips to routing them to billing each trip. 

Improve Overall Experience    

Patient experience is crucial in the NEMT business. Mistakes in billing or trip attestations can mean repeated verification requests go out to customers, which can impact the customer experience. NEMT software reduces the probability of errors while billing trips, improving the experience for providers and customers.   


NEMT software can streamline the billing and claims management process for fleet operators. It can automate documentation and reduce errors in the claim management process.   

As an operations management solution, NEMT software helps business owners track and manage fleets and improve stakeholder communication and coordination. By using NEMT software, fleet operators can reduce costs, increase revenue, and improve their quality of service. 


NEMT Scheduling and Dispatching Software: How does it help Fleet Operators?

NEMT scheduling and dispatch software can be handy for NEMT transport providers. NEMT software can address logistical and administrative challenges in managing Non-Emergency Medical Transport (NEMT) services. It can streamline operations for transport providers, improve the patient experience, increase flexibility for medical staff, and make it easier to provide care to those who need it most.

What is NEMT software?

NEMT software is a comprehensive system designed to simplify the transportation planning process. It has modules designed to address specific parts of NEMT management, including scheduling and dispatching.

NEMT software can help streamline transportation operations by consolidating communication, data access, and resource management. The software provides an online platform that offers route optimization, automated scheduling and notifications, fare management, real-time road visibility, and user authentication.

This intuitive tool allows business owners to manage their NEMT business more efficiently while offering exceptional passenger convenience. NEMT operators can create individual trips or regular routes with a few clicks using the software.

It also makes it easy to monitor all fleet activity from a central dashboard accessible through an internet connection.

How does NEMT software work?

NEMT software provides an efficient way to manage vehicle dispatching, scheduling, and tracking. Transportation providers can easily accept incoming bookings, assign a driver for a trip, and create efficient routes to complete the journeys. The software also optimizes operations planning by helping estimate arrival times and calculate estimated trip times.

After completing the trips, providers can utilize the software’s robust features to review data on driver performance, record billing information, and follow up quickly with any customer inquiries or issues. All these features help ensure that both NEMT providers and their customers enjoy a more effortless, faster, and stress-free experience.

How is the NEMT software changing the industry?

The NEMT industry is undergoing a revolution. With intelligent NEMT software, it’s now much easier for health providers, transit companies, and independent vendors to manage and coordinate non-emergency medical ride services on behalf of their members.

This innovative technology also helps reduce the risk of missed rides, reducing costs and improving the experience for beneficiaries of the service.

Plus, with efficient routing, real-time GPS updates, and trip status updates, this revolutionary technology provides a safer ride experience for patients.

What is route planning?

Route planning is the process of optimizing an NEMT trip. It goes beyond identifying the shortest route from the start point to the destination. Traffic, speed limits, parking restrictions, and the number of stops are some factors that need to inform route planning.

Modern route planning uses technology to allow fleet operators to accommodate their riders’ unique travel routes, manage trips more efficiently, anticipate delays, and make real-time adjustments.

NEMT software can identify the shortest and most efficient path that stops at each destination exactly once and adapts to real-world conditions.

With this technology, fleet operators can provide a streamlined ride experience that satisfies customers and creates broader operational savings.

How does multi-trip route planning fit here?

NEMT software has revolutionized multi-trip route planning. The software provides real-time updates on vehicle availability.

Access to this data instantly without relying on manual tracking allows route planners to plan trip rosters quickly and efficiently.

Not only does it save time, but it also reduces stress by streamlining the process. Route optimization algorithms enhance efficiency and user experience, making a fleet operator’s job easier.

Benefits of using NEMT software

NEMT scheduling and dispatch software can be an asset for businesses in the NEMT industry. Not only does it enable more efficient and accurate bookings, but it also helps streamline the NEMT operations.

  • Using NEMT software reduces manual paperwork.
  • It improves the accuracy of documentation of trip details.
  • NEMT software helps manage staff scheduling to cover peak times or periods of unavailability.
  • Automated booking reminders ensure accurate trip dispatching.
  • NEMT software helps monitor and track the efficiency of vehicle drivers.
  • It provides access to extensive analytics on vehicle utilization data and performance metrics.
  • The automated billing feature in NEMT software helps fleet operators save time.

Standard features in popular NEMT software

NEMT scheduling and dispatch solutions are incredibly useful in creating a more efficient and organized experience for medical transportation providers and the patients who utilize these services.

Most NEMT software comes with some standard features, like:

  1. Two-way trip confirmation
  2. Real-time driver notifications
  3. Real-time vehicle tracking
  4. Automated dispatching
  5. Trip scheduling and updates
  6. Billing and claims management
  7. Compliance management systems
  8. Database archiving systems for patient data storage and retrieval

These features give transportation operators greater visibility into business efficiency and performance, leading to cost-effective strategies for managing fleets. NEMT software provides better accessibility and convenience through efficient fleet utilization.


In conclusion, NEMT scheduling and dispatching software provides a valuable tool for NEMT transport providers to manage their operations.

It enables improved coordination between medical service providers, streamlines database management, and helps reduce labor costs associated with NEMT operations. By optimizing time and resources, NEMT software facilitates efficient transportation of patients to medical appointments and improves customer satisfaction. In short, it is an invaluable instrument in helping fleet operators stay organized.

Top 5 Benefits of NEMT Software for Brokers

The NEMT industry is undergoing a digital transformation as technology quickly enables businesses to improve efficiency.

There are 68 million Medicaid beneficiaries in the US that NEMT businesses can potentially serve. This potential market size presents a considerable opportunity, albeit with significant operational challenges.  

Non-emergency medical transport (NEMT) brokerages or Medicaid transport brokers of all sizes can use NEMT software, like Tobi Cloud, to increase operating efficiency and reduce costs. NEMT software also lets brokers quickly scale their business as they expand.   

NEMT Brokers 

State Medicaid Authorities (SMA) are mandated to offer transportation for beneficiaries to and from healthcare providers. The SMA contracts a broker to manage these transportation services. Brokers act as liaisons between beneficiaries of the Medicaid program and vendor networks of NEMT vehicles and drivers.    

Brokers need to verify that customers are eligible for Medicaid transport. Once beneficiary authorization for NEMT services is verified, brokers dispatch vehicles that belong to NEMT provider networks to pick up the customers and drop them back at their residences.   

Brokers must also verify that all vehicles, personnel, and dispatching software they use match national standards and state compliance mandates. A one-page CMS newsletter covers the basics of compliance for NEMT brokerages. 

This article looks at the top 5 benefits of NEMT software for brokers: 

  1. It simplifies day-to-day operations. 
  1. It streamlines trip management. 
  1. It provides a single source of data. 
  1. It fulfills compliance requirements. 
  1. It enables business insights. 
5 Benefits of NEMT Software for Brokers

Simplify Operations 

Brokers connect a vast number of beneficiaries to transport providers spread across the state. The matching and scheduling of rides is a highly complex process. Additionally, the volume of requests is not predictable, and a broker may experience a rush of orders that can be difficult to manage. NEMT software can help brokers simplify complex day-to-day business operations.   

Automating workflows 

NEMT software for brokers can reduce manual work and save costs. It can also provide real-time updates for better coordination while using fewer human resources.   

Scheduling automation saves time and resources by automatically matching drivers to NEMT transport members and assigning trips. With the right NEMT software, brokers can easily manage multiple transport providers across different states and quickly select among them for the journey. 

Dispatching and Filing 

Dispatching tasks comprise a significant portion of the day-to-day workflow that NEMT brokers handle. Manual dispatching is human resource intensive and consumes a considerable part of NEMT brokers’ workforce.   

Automating NEMT dispatching is thus a significant advantage that NEMT software provides.  

Filing and documentation is another recurring yet critical task that NEMT software streamlines. With electronic records, tracking and filing historical data becomes more manageable. 

Driver credentialing and patient eligibility 

Before assigning the trip, NEMT brokers must verify compliance information for patients and drivers that they match.   

Driver credentialing includes criteria like: 

  • Valid driving licenses 
  • Other appropriate licenses (like a chauffeur’s license, required in some states) 
  • Medical fitness certificates  
  • Liability insurance 
  • Clean driving records 
  • Criminal background checks 

NEMT software with an open API can communicate with central databases. It can continuously monitor these criteria in the background and flag any NEMT driver that does not meet them.  

Before booking the trip, brokers must verify if Medicaid covers the customer for these services. Verifying patient eligibility ensures NEMT brokers don’t face difficulties later in claiming the trip cost from insurance companies. 

Billing and claims 

Digitized manifests make tracking trip info easier for compliance and historical data needs. Plus, with digital billing and trip attestation, filing claims and receiving payments from insurance companies becomes more straightforward. 

Streamline Trip Management 

Besides optimizing a broker’s overall business processes, NEMT broker software can also help improve the grassroots experience of the business. With built-in tools to monitor different aspects of each trip, NEMT software makes it easy to improve customer satisfaction. 

Driver monitoring 

NEMT software can help brokers track and monitor drivers in real time. The efficiency of drivers, the wait time, distance traveled with the customer, and trip attestation all give a picture of the driver’s interaction with the customer. 

NEMT provider information 

Different NEMT providers have different ways of working. Tracking and monitoring the NEMT providers with sizable fleets can help NEMT brokers quickly select the most suitable provider network.   

Patient and vehicle information 

Tracking the patient and vehicle information is also helpful in improving the customer experience. Being unable to match available vehicles to a patient’s specific accessibility needs when dispatching can result in trip delays or the patient’s inability to get into the vehicle.  

Trip details 

Traditional NEMT brokers rely on self-reporting by NEMT drivers or transportation providers to track and verify trip data like drop-off locations, the route the driver took, on-time pick-up, or trip completion.   

But NEMT software provides easy access to real-time trip data, which enables brokers to monitor drivers during the trip and ensure that customers accessing NEMT services receive the best experience possible.   

Provide a Single Source of Data 

For all modern businesses, data plays a critical role. Collecting, organizing, and accessing information is the first step modern digitized companies take to improve their processes. 

Ensuring data availability is especially true in the healthcare industry because electronic healthcare data is usually proprietary or masked by compliance requirements. Brokers using HIPAA-compliant NEMT software can store and use patient data, which can be an invaluable resource. 

Patient data 

To ensure exceptional customer service, storing patient data is critical for all NEMT businesses. Ensuring high customer satisfaction standards is part of the NEMT broker’s mandate.   

Some patients accessing NEMT services have unique transportation needs that standard vehicles do not support. For example, brokers must provide wheelchair-accessible transport for customers with limited mobility. Knowing more about the customer’s needs can help brokers deliver better service.   

Driver data 

Storing data about the driver can help NEMT brokers retain and monitor driver credentials. Verifying and updating driver credentials helps brokers meet federal, state, and corporate compliance requirements.   

Retaining credentialing data allows brokers to assign drivers to each trip that matches the state’s compliance requirements. 

NEMT provider data 

Retaining NEMT provider data allows brokers to identify effective transportation partners.   

Service history, vehicle data, and fleet quality of NEMT providers allow brokers to quickly identify the most suitable providers as soon as a customer initiates a booking.   

The number of vehicles a provider can supply helps schedule and plan services, especially during peak demand intervals. 

Insurance vendor data 

Brokers deal with various insurers while delivering their services. These can be state-mandated insurance providers like Medicaid or commercial partners.  

Each insurer may have specific rules and requirements for making claims. Keeping track of any unusual data or the attestation specific insurers require can help brokers ensure a smooth claims and payments process.   

Fulfill Compliance Requirements 

Brokers are contractors for a state’s Medicaid program. Brokers bid for this business in a competitive process. This contractual structure means the state will only use a specific broker to service a particular area.   

Like any insurance provider, Medicaid has strict compliance norms, and brokers must stick to them. In addition, brokers must retain their NEMT transport data and be open to audits from the state when requested. NEMT software can automate this regulatory data collection and retention to make a broker’s job easier. 

Driver credentialing 

Ensuring that the credentials of transport staff are valid is explicitly stated as a compliance requirement by the state. Storing and monitoring the credentials of NEMT transport staff ensures compliance.  

Verifying that drivers have a valid driving license and maintain a clean driving record is something that NEMT software with an open API can automate. NEMT software can also collect and store customer feedback after the ride, which can help brokers track how courteous drivers are.   

Patient data  

Being able to store and utilize patient data to deliver better services is invaluable for NEMT brokers. However, there are compliance requirements that brokers must ensure before legally storing and accessing this data.   

Compliance with the Health Insurance Portability and Accountability Act (HIPAA) is essential to carry out electronic transactions and store and access patient data. Thus, brokers must ensure that they only use HIPPA-compliant NEMT software.  

Also, brokers must have procedures and processes to screen customer eligibility for state-backed Medicaid.   

State-mandated reports 

Brokers must maintain documentation of trips and services. States can request access to this data at any time for audits. Not documenting or providing this data when asked can incur hefty fines or even lead to the state barring the broker from providing NEMT services.  

NEMT software can automate the reporting process. With electronic attestation, the software tracks the mandated forms to be filled in and captures all required documents and data once the trip is complete. 

The standard documentation for trips should include: 

  • Beneficiary name 
  • Medicaid identifier  
  • Pick-up and drop-off locations 
  • Date and time of the services 
  • Distance traveled with the beneficiary 
  • Signature of the beneficiary 

Enable Business Insights 

One of the most significant impacts of using NEMT software is the insights brokers can gain into improving their business efficiency and saving money.  

Leading NEMT software can help regularly produce high-quality reports for brokers to measure indicators of business efficiencies. These indicators can include the total number of trips, growth in revenue, operational expenses, etc. 

Driver reports 

NEMT software makes it easy to track and monitor the overall performance of drivers. Brokers can analyze a driver’s work efficiency patterns to determine if a driver is an asset to the business or causes the broker to lose money.    

Standard metrics that measure NEMT driver efficiency are: 

  • Average trip time 
  • Beneficiary wait times 
  • Customer satisfaction scores 
  • Clean driving history 
  • Deviation from pre-set routes 

Patient and insurance vendor reports 

Knowing which patients tend to cancel appointments can help brokers assign trips better. Tracking patients no longer eligible for Medicaid is another way NEMT software can help improve business efficiency.  

Similarly, tracking the behavior of private insurance vendors can help brokers expedite the claims process. Knowing the specific mandated forms and compliance requirements that insurers have can reduce the paperwork and follow-up required to collect payments. 

Vehicle feedback 

NEMT software can also help track the condition of vehicles used for NEMT trips. Ensuring that the quality of automobiles NEMT providers use meets the customer’s requirements can help NEMT brokers comply with state regulations and ensure exceptional levels of customer satisfaction. 

NEMT Software is an Essential Tool 

For NEMT brokers, any tool that can automate routine processes and improve regulatory compliance is essential. Modern NEMT software can do even more.  

Choosing Tobi Cloud NEMT software can save costs and reduce the compliance burden for brokers, and at the same time, help manage daily operations better. 

SaaS vs Traditional NEMT Software

In the past, non-emergency medical transportation software (NEMT) was complex and expensive. The effort required to maintain infrastructure for software on the premises was large to put it mildly.

Nowadays, with the evolution of software as a service (SaaS), the burdens of traditional NEMT software can be avoided. SaaS helps users maximize productivity in working environments by providing a diverse range of remotely maintained applications over the Internet. And because of its foundations on the internet, it is more flexible and cost-effective than traditional software. You no longer have to worry about cumbersome hardware and complex software.

Now that we know a little more about SaaS, let’s dive into the key differences between SaaS and traditional NEMT software. There are nine main distinguishing features that we’re going to discuss: Quick Deployment, flexible monitoring, updates, security, installation and maintenance, data accessibility, cost-effectiveness, integration, and scalability.

Quick Deployment

Traditional NEMT software has a fairly steep learning curve. It also requires a complex set-up process. You must get all the hardware put together correctly and most likely go through training before you can utilize it.

SaaS, on the other hand, is simple. The learning curve is quite manageable. The deployment is quick and painless. All you need is an internet connection and you’re good to go.

Flexible Monitoring and Accessibility

You’re a busy professional on the move. You can’t have software that ties you to a specific location. Saas can be accessed from any device at any time as long as you are connected to the internet. This, of course, is advantageous because it allows you to travel while taking care of business.

Whether you need to use your phone, tablet, or laptop, or some other device, SaaS makes it possible. And that’s something we know you need.


Tired of manually installing updates? Well, you’re definitely not alone.

With SaaS, it’s easier to install updates to the software since it’s hosted in a cloud environment. This means you can dispatch updates remotely without disrupting your user base.

Traditional NEMT software requires you to play a waiting game as you try to get a hold of the latest features and upgrades. Then, you have to manually install those while potentially disrupting users.


Security is a critical part of today’s world, particularly with everything moving online. When it comes to SaaS, you get expert levels of service and performance. This model also provides automatic data backups and recovery.

On the other end of the spectrum, traditional Software Licensing Model users have to go through a meticulous process regarding data backup and recovery.

By using SaaS data centers to ensure automatic recovery and backup of information, securing your data is an ingrained part of the process.

Installation and Maintenance

We’ve already touched on this a bit, but traditional NEMT software is a pain to set up. Not only is there a process, but the initial fees will hurt your wallet.

Meanwhile, SaaS is free of installation and maintenance costs. However, it does require a fixed monthly subscription that charges per user per month. This could be looked at as an advantage of traditional software because once you get past the initial set-up costs, you don’t need to pay a monthly subscription for the services.

SaaS is simpler to maintain, though, because maintenance isn’t the same burden. With traditional software, management of IT infrastructure and hardware is a constant. SaaS offers freedom from these considerations because it’s founded on using services and software via the internet (e.g., no infrastructure needed).

Data Accessibility

Many SaaS providers deliver intuitive, self-serve data accessibility that is easy for users to glean insights from. Users can find information they need quickly without a frustrating amount of effort.

Another way to think about it is that SaaS gives increased access to entire teams, so that team members can procure data within the software when they need it. Because SaaS is hosted on cloud-based servers instead of locally on a specific computer, your team can access the software from home or while working remotely anywhere.

Cost Effectiveness

As we’ve mentioned, the initial cost of traditional software can be quite high. Tens of thousands of dollars in many cases. SaaS does require a monthly subscription but there isn’t the same barrier to entry.

SaaS typically costs less per license than traditional software’s maintenance and set-up costs. And, since there aren’t licensing and physical copies of the software to maintain, there is also a lower cost of ownership.


SaaS allows you to easily maximize productivity on multiple systems inside and outside of your organization via streamlined integration platforms. This means that you can connect marketing, sales, support and other services to help you streamline your business.

For example, Tobi Cloud’s fully documented and open API allows us to work with any partner, provider, collaborator, customer, client, vendor, or system out there. And that’s a game-changer.


Scalability is one of SaaS’ greatest strengths. It can adapt to accommodate the needs of your business. It scales quickly as your organization evolves and changes. If you need to add more users, you can take care of it with a couple of clicks. And you don’t need to worry about downloading the software onto every new hire’s computer.

The chance to increase resources to accommodate growth is still one of the best long-term benefits of scalability in SaaS. Instead of changing infrastructure and retraining staff, a business can easily enlarge its cloud resources to meet demand. This has the bonus benefit of diminishing downtime and lessening the chances of clients looking to competitors.

The ability to scale is a make-or-break factor in today’s business world. And that might be a good enough reason to choose SaaS.


SaaS is the way of the future. Its strengths when it comes to cost and scalability make it a great option for your NEMT business. It’s only going to grow in capability in the coming years.

Traditional NEMT software doesn’t have the same flexibility. It will hold your business back from reaching its full potential.

If you want to save money, work smarter, and grow your business, SaaS is the better choice.

Are you ready to adopt a new platform for your NEMT business? Check us out at Tobi Cloud today and learn more about our NEMT software’s features. We would love to start a conversation.

How NEMT Software Benefits Your Drivers

Non-emergency medical transportation (NEMT) drivers are in high demand because of an aging population and the constant need for non-emergency medical transportation. This demand means that retaining drivers is a crucial part of your business. Technology plays a central role in retaining drivers and enhancing business operations. NEMT software bridges the communication gap that can exist between dispatcher and driver, and driver and passenger, removing many of the frustrations drivers face.

The key benefits drivers gain from NEMT software are reporting and optimization, automated billing, NEMT driver applications, enhanced GPS technology, and streamlined communication with passengers.

Reporting and Optimization

NEMT software allows you to run reports that provide invaluable insight for optimizing your business. The more you know about routes and rides, the more informed your decisions will be. This data-informed approach benefits your drivers, too, because improved strategies help them get better rides and increase efficiency.

For example, if your reports signal that one of your drivers drove twice the distance of any other driver, you’ll want to dig into that statistic. Why is that? You might discover that the driver’s rides weren’t optimized for their location, giving you a chance to make adjustments that benefit you both.

The best businesses constantly refine and evolve their processes. Drivers want to work for organizations that innovate to make their work simpler and more efficient. When you use metrics and key insights, you help everyone that works for you reap the benefits.

How Does NEMT Software Operate?

Automated Billing

In the not-so-distant past, collecting payment for rides could be a time-consuming and headache-inducing process. Drivers and riders handled transactions manually, with paper records and cash exchanges that often resulted in errors. These manual transactions created an unnecessary burden on transportation businesses, not to mention the additional liabilities for drivers with large sums of cash in their vehicles.

NEMT software gets rid of this cumbersome, disorganized process. Digital automated billing takes the pressure off drivers to figure out fares and creates a trail of payment histories. Drivers don’t have to demand payment at the end of every ride.

Automated billing also makes it easy for drivers to get paid quickly. The money for rides goes straight to them and doesn’t require cash to exchange hands. Digital payments mean quicker paydays with less hassle.

NEMT Driver Apps

Driver apps are the main benefit of NEMT software for drivers. A driver app can be accessed through mobile and connected to modern car’s Bluetooth systems, if desired. The app is a feature of NEMT software feature that makes it easy for drivers to view their daily trips, schedule new rides, and make any necessary adjustments throughout the day. The app is also a direct communication tool between dispatcher and driver, and driver and passenger. 

NEMT drivers work in a fast-paced environment, so the importance of driver apps cannot be overstated. Driver apps verify the location in real-time and help drivers make informed decisions about routes to get passengers to their destinations on time. They help drivers deal with issues because the fleet and dispatchers are only a message away.

Driver apps collect timestamps, odometer readings, and GPS location data for every trip, which leads to better routes and more efficient decisions in the future. They also notify passengers when their ride is arriving and provide a place for passengers to get real-time updates. This helps ensure drivers stay on schedule and assist the most people they can each day with rides.

Enhanced GPS Technology

Nothing is more frustrating for a driver than a slow route or wrong turns. With NEMT software, drivers avoid these pitfalls. Drivers simply plug a passenger’s address into the GPS feature and follow the in-app navigation turn by turn. GPS is designed to find the quickest, most efficient routes for every trip to avoid traffic jams, accidents, poor road conditions, and more.

GPS tracking also allows you to monitor your fleet of drivers. This benefits drivers as well because GPS tracking helps dispatchers be proactive when they discover a route is not on a schedule. Once dispatchers know the root cause of the issue, they communicate internally with your team and externally to your customers to develop a solution. This can help prevent further delays for passengers who may be scheduled for routes later in the day.

The real-time information flowing between dispatchers and drivers makes everyone’s lives easier and more efficient. When drivers and dispatchers work together to glean insights from updates on traffic and scheduling, it leads to better decisions. By making route adjustments and communicating with your riders, your team enhances customer satisfaction and keeps your vehicles and drivers prompt and reliable.

Streamlined Communication with Passengers

Every driver needs a feature that makes communicating with passengers easy. Speed of communication is crucial in the NEMT business. Drivers and patients feel better when communication is readily available and simple.

NEMT software allows for phone calls, alerts, and instant messaging to happen in real-time, while maintaining privacy. Because all communication happens through the mobile app, though, neither your drivers nor your riders have their private phone numbers exposed.

The availability of this feature acts as a reliable safeguard in case drivers need to communicate with passengers before or after the ride. In this way, NEMT software increases the effectiveness and efficiency of communication between drivers and riders, improving the experience for both sides.

The Bottom Line

NEMT software benefits drivers because it streamlines parts of the job that used to be cumbersome and possesses features that make the job easier than ever. Drivers can focus on getting passengers from their pickup spot to their drop-off location efficiently. They don’t need to worry about collecting cash payments or figuring out how to avoid an unexpected delay on their route.

NEMT software can play a major role in increasing your drivers’ satisfaction and motivation, as well as improving the experience of your riders—ultimately helping you improve your retention rates for both.

Software solutions like Tobi Cloud make it easier to enhance your NEMT business and provide superior service to clients. Contact us today to learn more about how Tobi Cloud can help take your business to the next level.

Ten Must Have Features in NEMT Software

The services provided by non-emergency medical transportation providers are vital to the community. Many families rely on NEMT services to ensure that their family members can get to essential appointments. To be able to provide the best NEMT service to your customers and community, it’s crucial to have these features in NEMT software to run your business effectively, efficiently, and maximize the potential of your business.

1. Multi Fleet Capability

No matter the size of your current fleet, you’ll want to find NEMT software that offers the capability of handling multiple fleets. While your business may be smaller today, implementing this software now means you’ll be able to easily add to your fleet. Without having to implement new software or processes to be able to handle multiple vehicles. In addition, with the right software, you can manage one fleet and even multiple fleets for different companies utilizing the same platform.

2. Real-Time GPS Vehicle Monitoring

There are a lot of benefits that come from real-time GPS vehicle monitoring on a variety of fronts:

  • You can best keep track of your vehicles and drivers when using real-time GPS.
  • It can protect your staff, protect you regarding proper reporting, and help your business identify problem drivers.
  • It’s also great for your clients who need to be picked up and dropped off to help them be ready for their driver’s arrival.
  • It offers peace of mind for all stakeholders.

3. Auto-Scheduling

Scheduling your drivers and their routes can be complicated. Utilizing auto-scheduling with machine learning and AI helps to reduce the complexity of this job. Dispatch can rely on the auto-scheduling feature to handle many of your routes. Using this feature helps to free up your dispatchers to deal with more complex customer needs.  

4. Auto Trip Attestation

One thing that every business owner wishes to have is to streamline how they get paid. Therefore, a NEMT feature that is a must for your software is auto trip attestation. Thanks to how the software is designed, your trips are attested automatically and instantaneously as they are finished. That means that not only will your billing and payment be more accurate, but you’ll often get paid much faster.

5. Billing and Claims

Any software that you choose for your NEMT business should offer billing and claims features. Billing is one of the most critical factors of your business. It ensures that you get paid for the rides that your non-emergency medical transportation company is providing. Therefore, good NEMT software should have an option to use their billing and claims feature. Where it can be automatically updated with the data in the system after a ride occurs.

6. Integration

Are you worried about what you’ll do with your current billing company that you are used to working with for all of your billing and claims needs? The good news is that with the right NEMT software, you can use your own billing company so that you don’t have to learn a new system or try out a new company. You can stick with a company that you know and trust when billing and claims from your company can be integrated with your new software.

7. Price Modeling

Not every ride you provide costs the same, right? So why not have an easy way to handle how your rides are priced. Price modeling is a great feature to have for your new NEMT software. You can customize the different pricing rules to help make it easier to create costs for the various factors that go into your prices. For example, time of day, type of vehicle, services, and more can be used to determine the right price for a specific trip. NEMT software that doesn’t offer this feature can limit you to creating more specific pricing guides.

8. Bookkeeping

NEMT software that offers bookkeeping on top of all of the other features is a keeper. Bookkeeping can be complicated for any business, but with NEMT software that has it built-in, it can access all of the data in the system to calculate everything you need to run your business. You’ll be able to access accounts receivable, claims, statements, and even create invoices for your clients all in one place.

9. Reporting

A crucial feature that you need with your new NEMT software is the ability to create reports. Your software should provide you with insight into your business by crunching the data available to create a variety of reports. These reports can be used to develop future forecasts and help answer questions you may have about your company’s potential growth. They can be used to create a bigger picture of your company, from how your drivers perform to how you can grow your business by adding more clients. In addition, these reports can help to keep you compliant with the insurance companies, the state, and other agencies you have to report to as a non-emergency medical transportation provider.

10. Booking Portal

A final feature that can be very helpful for your business is the booking portal. You want NEMT software that makes it easy for anyone to be able to use your booking portal. For example, do you let patients book their own trips? Do you require facilities to handle the booking? Any software that you choose should allow you to create a booking portal that gives your selected individuals a user-friendly interface that they can use to create trips, make payments, and confirm transportation appointments. The more accessible these processes are for your clients, facilities, and other stakeholders, the less of a load your dispatchers have to handle when it comes to booking easy trips.

Why Is It Important To Choose the Right NEMT Software?

While choosing the wrong NEMT software won’t destroy your business, it can certainly impact your business negatively as you may be missing out on features that could help improve your business. Therefore, you’ll want to find at least these ten features in your next NEMT software to maximize your company’s potential.

Are you looking for the right NEMT software for your non-emergency medical transportation business? Check us out at Tobi Cloud today to learn more about our NEMT software’s features. Then, ask yourself what Tobi can do for your business.