Ten Must-Have Features in NEMT Software

The services provided by non-emergency medical transportation (NEMT) providers are vital to the community.  

Many families rely on NEMT services to ensure that their family members can get to essential appointments.  

To provide the best NEMT service to your customers and community, it’s crucial to have these ten features in NEMT software to run your business effectively and efficiently while maximizing its potential. 

1. Multi-Fleet Capability 

No matter the size of your current fleet, you’ll want to find NEMT software that can handle multiple fleets.  

While your business may be smaller today, implementing this software now means you can easily add to your fleet, without having to implement new software or processes to handle multiple vehicles.  

In addition, with the right software, you can manage one fleet and even multiple fleets for different companies utilizing the same platform. 

2. Real-Time GPS Vehicle Monitoring 

Real-time GPS vehicle monitoring provides numerous benefits: 

• You can best keep track of your vehicles and drivers using real-time GPS. 
• It can protect your business and your staff with proper reporting. 
• You can quickly identify problem drivers. 

• It’s also great for your clients who must be picked up and dropped off to help them prepare for their driver’s arrival. 
• It offers peace of mind for all stakeholders. 

3. Auto-Scheduling 

Scheduling your drivers and their routes can be complicated.  

Utilizing auto-scheduling with machine learning and AI helps reduce the complexity of scheduling.  

Dispatch can rely on the auto-scheduling feature to handle many of your routes. Using this feature helps to free up your dispatchers to deal with more complex customer needs.   

4. Automatic Trip Attestation 

Every business owner wishes they could streamline how they get paid. That’s why auto trip attestation is a must-have NEMT feature for your software.  

Thanks to how the software is designed, your trips are attested automatically and instantaneously as they are finished.  

That means your billing and payment will be more accurate, and you’ll often get paid much faster. 

5. Billing and Claims 

Any software you choose for your NEMT business should offer billing and claims features.  

Billing is one of the most critical factors of your business. It ensures you get paid for the rides your non-emergency medical transportation company provides.  

Quality NEMT software should have the option to use their billing and claims feature, automatically updating the data in your system after a ride. 

6. Integration 

Are you concerned about what to do with your current billing company, which you are used to working with for all your billing and claims requirements? 

The good news is that with the right NEMT software, you can use your own billing company so that you don’t have to learn a new system or try out a new company.  

You can stick with a company you know and trust when billing and claims from your company can be integrated with your new software. 

7. Price Modeling 

Not every ride you provide costs the same, right? So why not have an easy way to handle how your rides are priced?  

Price modeling is a great feature to have for your new NEMT software. You can customize the different pricing rules to help make it easier to create costs for the various factors that go into your pricing.  

For example, time of day, type of vehicle, services, and more can be used to determine the right price for a specific trip.  

NEMT software that doesn’t offer this feature can leave you to create more specific pricing guides. 

8. Bookkeeping 

NEMT software that offers bookkeeping on top of all the other features is a keeper.  

Bookkeeping can be complicated for any business. NEMT software that has it already built-in can access all the data in the system to calculate everything you need to run your business.  

You’ll be able to access accounts receivable, claims, and statements, and even create invoices for your clients in one place. 

9. Reporting 

A crucial feature you need with your new NEMT software is the ability to create detailed reports.  

Your software should provide insight into your business by crunching the data available to create various reports.  

These can be used to develop future forecasts and help answer questions you may have about your company’s potential growth.  

They can be used to create a bigger picture of your company, from how your drivers perform to how you can grow your business by adding more clients.  

In addition, these reports can help keep you compliant with insurance companies, the state, and other agencies you have to report to as a non-emergency medical transportation provider. 

10. Booking Portal 

The booking portal is a final feature that can be very helpful for your business.  

You want NEMT software that makes it easy for anyone to use your booking portal.  

For example, do you let patients book their own trips? Do you require facilities to handle the booking?  

Any software that you choose should allow you to create a booking portal that gives your selected individuals a user-friendly interface that they can use to create trips, make payments, and confirm transportation appointments.  

The more accessible these processes are for your clients, facilities, and other stakeholders, the less load your dispatchers must handle when booking easy trips. 

Why Is It Important To Choose the Right NEMT Software? 

While choosing the wrong NEMT software won’t destroy your business, it can certainly impact your business negatively, as you may be missing out on features that could help improve your operations.  

That’s why looking for these ten features in your next NEMT software can help you maximize your company’s potential. 

Are you seeking the right NEMT software for your non-emergency medical transportation business? Set up a conversation with Tobi today to see where we can help improve your efficiency.  

Or, try us out for 30 days free and see how your NEMT fleet can be better at every turn.