Technology continues to change the landscape of every industry. The non-emergency medical transport industry is no strange to technological advantages. The most prominent players in the industry are using technology and software as competitive advantages. NEMT software gives non-emergency medical transport providers the ability to optimize their fleet, manage schedules, invoice, and more.
All this automation creates efficiency, freeing up resources to focus on expanding your business rather than keeping the boat afloat. With that said, let us focus on some significant advantages of NEMT software advantages you cannot ignore.
Getting from Point-to-Point Faster
One significant advantage of NEMT software is helping optimize the trip from point to point. When your driver gets behind the vehicle to transport a patient, they may know the destination, but do they know the fastest way? Do they have a line of sight into the traffic situation? The software enables all this and more.
With NEMT software, it will tell the driver the fastest way. When there is an accident on the highway ahead, it may divert the driver to backroads, paths he or she may not know, to get to the destination on time despite the obstacle. It is this type of real-time alteration that only NEMT software can assist.
Tracking the Vehicle Fleet
Do you know where your fleet is always? If someone is running behind to pick up a patient, can you give that patient an accurate estimate of the arrival time? All this gets enablement via NEMT software. The software always provides you global positioning of your entire fleet. It will help detect potential issues before they end up a problem.
A scenario of vehicle tracking benefits is having a person with a schedule to pick up a patient at a particular time. Based on the tracking, you know that he or she is not going to make it to the pick-up on time. The software may alert you of their estimate of arrival. Knowing this, you can then instantly communicate with another driver in the area, perhaps diverting that person to make the pickup on time rather than late. Without real-time tracking and automation, this is not possible.
Staying in Contact with Drivers and Brokers
Speed of communication is crucial in the non-emergency medical transport industry. The more you can communicate in real-time, the better the results across the board. Drivers will feel more confident in what they are doing, and brokers will be more efficient in delivering jobs for the fleet.
The software allows for phone calls, alerts, instant messaging, all to happen in real-time. You can have a fleet out on the road and have a broker, via the software, deliver a job to a driver you have in an area of a pick-up.
This type of on-demand request, which you see from other companies like Uber with shuttle service offerings, is very effective. Adaptation of NEMT software delivery and technology can enable non-emergency medical transport professionals to deliver in real-time. Without software driving communication, it requires old-school phone calls and delays.
Managing the Patient Portal
Patients want the ease of use when setting up an account and scheduling a pick-up for a drive to their appointment. A patient portal allows for all this to happen without the need for a phone call or manual work.
NEMT software allows patients to set up an account with you directly or with your broker partner. They can enter their insurance information for Medicaid and other solutions, contact info, disability needs, and more.
From there, the patient can schedule, reschedule, and cancel appointments at will.
When a ride is over, the software can allow patients to have their claim submission done automatically. The claim will go to Medicaid or whoever holds the insurance for payment. If there is any patient responsibility, invoice generation and payment processing again are all software-driven and secure. This is one of the major advantages of NEMT software.
Understanding Your Driver Availability
Do you know when you have drivers available to manage your fleet? You could have a whole fleet of vans but no one to drive them. Drivers can input their availability into non-emergency medical transport software to help with scheduling. That way, you are scheduling when you know you have vehicles and drivers as a tandem. Allowing the power to let drivers dictate their availability keeps things open and transparent.
Keeping Up with Fleet Maintenance and Management
Managing your fleet is crucial, and that includes maintenance of the vehicles. Do you know when you need to change the oil of a specific vehicle? When was the last time you did a tire rotation? All this information needs management and using software to drive these needs is critical. It is too difficult to go by gut feel, and the last thing you want is a patient broken down on the road.
Reporting to Drive Business Gains
Do you know how many rides you did last month? What is your trajectory or growth over a set period? What is the average distance of each non-emergency medical transport ride? All this is information you can get through NEMT software with built-in reporting. Having a dashboard of data to customize to conclude from can help you strategically grow your transport business over time. It gives you a line of sight into where your business is coming from and what to target next.
There is a lot of potential when it comes to NEMT software and the non-emergency medical transport industry. The potential impacts every piece of your business, from receiving your request for a means of transport, managing the drivers, fleet, patient, billing, and everything in-between.
Software like Tobi Cloud allows automation of all this and more. The advantages of NEMT software are overwhelming and the ones who take advantage will persevere in a technologically driven market.